Blogs

Blogs

Go the extra mile…
Go the extra mile…
1st June 2016
Communication, Customer Care, PSP Knowledge
Standing out from the crowd is important when it comes to your customer services department! Here at People Systems and Process (PSP), we pride ourse
Why we use Jing…
Why we use Jing…
3rd May 2016
Customer Care, PSP Knowledge, Quality Assurance Testing
One of our main responsibilities within the customer service team here at PSP is to test any developments that our development team complete. When te
Proof Reading: Chore or necessity?
Proof Reading: Chore or necessity?
18th April 2016
Customer Care, Customer Relationships, Customer Service
In today’s world you could say proof reading isn’t seen as much as it was this could be due to more organisations publishing web/digital content quick
Love and Technology
Love and Technology
12th February 2016
Communication, Customer Care, Customer Relationships
We thought that we would look at how finding love has changed over the years, ranging right back to the 1700s, when putting an advert in the local pap
Creating your Own Document Styles
Creating your Own Document Styles
2nd October 2015
Branding Guidelines, Customer Care, Customer Service
Are you bored of Standard Styles? Could you use some simple formatting tips to improve your documents?Want to add your company branding styles into a
Does your Business Need Consistency with your Word Templates?
Does your Business Need Consistency with your Word Templates?
2nd October 2015
Branding Guidelines, Customer Care, Customer Service
Fed-up with your company branding not being used correctly?  Were you aware that you can update the standard Blank template in Microsoft Word? By
Look After Your Customer
Look After Your Customer
31st March 2015
Customer Care, Customer Relationships, Customer Service
If you don’t look after your customers, someone else will! Customer Care never ends, it is paramount to give outstanding service to your customers.&nb
Customer Services – The 4 P’s
Customer Services – The 4 P’s
23rd March 2015
Customer Care, Customer Relationships, Customer Service
There are many different types of customer service that are provided by organisations, the type of which customers will encounter will depend on the p
Understanding Expectations is Crucial for Customer Service
Understanding Expectations is Crucial for Customer Service
9th March 2015
Customer Care, Customer Relationships, Customer Service
Let’s face it, Customer Service is about expectations. Expectations are shaped by previous experiences which may have been good or bad and it is these
Never Make the Same Mistake Twice!
Never Make the Same Mistake Twice!
3rd March 2015
Customer Care, Customer Service, QMS
One thing that must always be valued and that is your mistakes.  We are only human, so of course mistakes are made, but at PSP IT we want to give
IT and Web Project Implementation: Specification, Development, Testing, Quality and Expectations
IT and Web Project Implementation: Specification, Development, Testing, Quality and Expectations
24th November 2014
Coding, Customer Care, Customer Service
PSP's Customer Service Manager Richard shares with you the process of implementing an IT and or web development project. What is involved in the proce
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