Blogs

Blogs

Managing your Brand
Managing your Brand
21st March 2017
Branding Guidelines, Customer Relationships, IT Systems
Managing your Brand There are many marketing vehicles which are now available for increasing your brand awareness. It is important that they match ho
Customer Satisfaction
Customer Satisfaction
13th March 2017
Communication, Customer Relationships, Customer Service
Customer Satisfaction: “a measure of how happy customers feel when they do business with a company” (Source: Cambridge Dictionary) Customer Service
Proof Reading: Chore or necessity?
Proof Reading: Chore or necessity?
18th April 2016
Customer Care, Customer Relationships, Customer Service
In today’s world you could say proof reading isn’t seen as much as it was this could be due to more organisations publishing web/digital content quick
Love and Technology
Love and Technology
12th February 2016
Communication, Customer Care, Customer Relationships
We thought that we would look at how finding love has changed over the years, ranging right back to the 1700s, when putting an advert in the local pap
Look After Your Customer
Look After Your Customer
31st March 2015
Customer Care, Customer Relationships, Customer Service
If you don’t look after your customers, someone else will! Customer Care never ends, it is paramount to give outstanding service to your customers.&nb
Customer Services – The 4 P’s
Customer Services – The 4 P’s
23rd March 2015
Customer Care, Customer Relationships, Customer Service
There are many different types of customer service that are provided by organisations, the type of which customers will encounter will depend on the p
Understanding Expectations is Crucial for Customer Service
Understanding Expectations is Crucial for Customer Service
9th March 2015
Customer Care, Customer Relationships, Customer Service
Let’s face it, Customer Service is about expectations. Expectations are shaped by previous experiences which may have been good or bad and it is these
Customer Experience vs. Customer Service
Customer Experience vs. Customer Service
23rd February 2015
Customer Relationships, Customer Service
As a Customer Service manager I pride myself on ensuring that the experience of dealing with our company for our customers is professional, enjoyable
5 Ways VISION CRM Can Save you Money!
5 Ways VISION CRM Can Save you Money!
21st January 2015
CRM, Customer Relationships, Customer Service
VISION is PSP’s very own off-the-shelf Customer Relationship Management System (CRM), designed and built to enable businesses to display, process, man
Managing an Online Helpdesk and the Importance of Meeting SLA
Managing an Online Helpdesk and the Importance of Meeting SLA
16th January 2015
Customer Relationships, Customer Service, Helpdesk Support
As a provider of IT solutions one of PSP’s key business functions is the provision of system support and maintenance for our clients.Whether it be a w
How Do You Write a Good Case Study?
How Do You Write a Good Case Study?
7th November 2014
Case Study, Customer Relationships, Project Life Cycle
Preparation What do you need to do in order to create a case study which adds value to the reader? First ask why are you writing them? What is it you
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