Using Outlook Email Tracker to manage SLA's
Did you know recent research has proven that on average, in an office environment workers spend a third of their productive time reading and replying
To Test or Not to Test
Imagine having a piece of software designed specifically for you and your business needs, then discovering snags which result in slowing down the busi
Customer Satisfaction: “a measure of how happy customers feel when they do business with a company” (Source: Cambridge Dictionary) Customer Service
Proof Reading: Chore or necessity?
In today’s world you could say proof reading isn’t seen as much as it was this could be due to more organisations publishing web/digital content quick
Love and Technology
We thought that we would look at how finding love has changed over the years, ranging right back to the 1700s, when putting an advert in the local pap
Protecting a Word Document
How to Mark a Document as Final With Word 2016 you can now mark a document as ‘final’ this means users will receive a read-only copy of the document.
Creating your Own Document Styles
Are you bored of Standard Styles? Could you use some simple formatting tips to improve your documents?Want to add your company branding styles into a
Does your Business Need Consistency with your Word Templates?
Fed-up with your company branding not being used correctly? Were you aware that you can update the standard Blank template in Microsoft Word? By
Look After Your Customer
If you don’t look after your customers, someone else will! Customer Care never ends, it is paramount to give outstanding service to your customers.&nb
Customer Services – The 4 P’s
There are many different types of customer service that are provided by organisations, the type of which customers will encounter will depend on the p
Understanding Expectations is Crucial for Customer Service
Let’s face it, Customer Service is about expectations. Expectations are shaped by previous experiences which may have been good or bad and it is these
Never Make the Same Mistake Twice!
One thing that must always be valued and that is your mistakes. We are only human, so of course mistakes are made, but at PSP IT we want to give
Customer Experience vs. Customer Service
As a Customer Service manager I pride myself on ensuring that the experience of dealing with our company for our customers is professional, enjoyable
5 Ways VISION CRM Can Save you Money!
VISION is PSP’s very own off-the-shelf Customer Relationship Management System (CRM), designed and built to enable businesses to display, process, man
Managing an Online Helpdesk and the Importance of Meeting SLA
As a provider of IT solutions one of PSP’s key business functions is the provision of system support and maintenance for our clients.Whether it be a w
IT and Web Project Implementation: Specification, Development, Testing, Quality and Expectations
PSP's Customer Service Manager Richard shares with you the process of implementing an IT and or web development project. What is involved in the proce
Agile IT, Cyber Security
Legend of Grimrock
Project Life Cycle
Quality Assurance Testing
Quality Management System
Responsive Web Design
SQL Server 2014 Express
Microsoft Partner Silver Application Development
Launch of exciting new executive management training side of our business, now available for bookings!
Should you worry about the threat of cyber-attack in your organisation?
Customer Service Performance Software Attracts Global Interest
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