Blogs

Blogs

Using Outlook Email Tracker to manage SLA's
Using Outlook Email Tracker to manage SLA's
17th September 2018
Outlook Tracker, SLA Management, Customer Service
Did you know recent research has proven that on average, in an office environment workers spend a third of their productive time reading and replying
To Test or Not to Test
To Test or Not to Test
20th June 2018
Website Development, CMS, Staff
Imagine having a piece of software designed specifically for you and your business needs, then discovering snags which result in slowing down the busi
Customer Satisfaction
Customer Satisfaction
13th March 2017
Communication, Customer Relationships, Customer Service
Customer Satisfaction: “a measure of how happy customers feel when they do business with a company” (Source: Cambridge Dictionary) Customer Service
Proof Reading: Chore or necessity?
Proof Reading: Chore or necessity?
18th April 2016
Customer Care, Customer Relationships, Customer Service
In today’s world you could say proof reading isn’t seen as much as it was this could be due to more organisations publishing web/digital content quick
Love and Technology
Love and Technology
12th February 2016
Communication, Customer Care, Customer Relationships
We thought that we would look at how finding love has changed over the years, ranging right back to the 1700s, when putting an advert in the local pap
Protecting a Word Document
Protecting a Word Document
31st December 2015
Customer Service, Formatting Documents, Microsoft
How to Mark a Document as Final With Word 2016 you can now mark a document as ‘final’ this means users will receive a read-only copy of the document.
Creating your Own Document Styles
Creating your Own Document Styles
2nd October 2015
Branding Guidelines, Customer Care, Customer Service
Are you bored of Standard Styles? Could you use some simple formatting tips to improve your documents?Want to add your company branding styles into a
Does your Business Need Consistency with your Word Templates?
Does your Business Need Consistency with your Word Templates?
2nd October 2015
Branding Guidelines, Customer Care, Customer Service
Fed-up with your company branding not being used correctly?  Were you aware that you can update the standard Blank template in Microsoft Word? By
Look After Your Customer
Look After Your Customer
31st March 2015
Customer Care, Customer Relationships, Customer Service
If you don’t look after your customers, someone else will! Customer Care never ends, it is paramount to give outstanding service to your customers.&nb
Customer Services – The 4 P’s
Customer Services – The 4 P’s
23rd March 2015
Customer Care, Customer Relationships, Customer Service
There are many different types of customer service that are provided by organisations, the type of which customers will encounter will depend on the p
Understanding Expectations is Crucial for Customer Service
Understanding Expectations is Crucial for Customer Service
9th March 2015
Customer Care, Customer Relationships, Customer Service
Let’s face it, Customer Service is about expectations. Expectations are shaped by previous experiences which may have been good or bad and it is these
Never Make the Same Mistake Twice!
Never Make the Same Mistake Twice!
3rd March 2015
Customer Care, Customer Service, QMS
One thing that must always be valued and that is your mistakes.  We are only human, so of course mistakes are made, but at PSP IT we want to give
Customer Experience vs. Customer Service
Customer Experience vs. Customer Service
23rd February 2015
Customer Relationships, Customer Service
As a Customer Service manager I pride myself on ensuring that the experience of dealing with our company for our customers is professional, enjoyable
5 Ways VISION CRM Can Save you Money!
5 Ways VISION CRM Can Save you Money!
21st January 2015
CRM, Customer Relationships, Customer Service
VISION is PSP’s very own off-the-shelf Customer Relationship Management System (CRM), designed and built to enable businesses to display, process, man
Managing an Online Helpdesk and the Importance of Meeting SLA
Managing an Online Helpdesk and the Importance of Meeting SLA
16th January 2015
Customer Relationships, Customer Service, Helpdesk Support
As a provider of IT solutions one of PSP’s key business functions is the provision of system support and maintenance for our clients.Whether it be a w
IT and Web Project Implementation: Specification, Development, Testing, Quality and Expectations
IT and Web Project Implementation: Specification, Development, Testing, Quality and Expectations
24th November 2014
Coding, Customer Care, Customer Service
PSP's Customer Service Manager Richard shares with you the process of implementing an IT and or web development project. What is involved in the proce
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