Blogs

Blogs

Customer Service Performance Software Attracts Global Interest
Customer Service Performance Software Attracts Global Interest
31st January 2019
Outlook Tracker
PSP-IT’s customer service performance software, Outlook Email Tracker is attracting interest from across the globe, predominantly from multi-billion-p
Four Quick Outlook Tips To Improve Productivity & Impress Colleagues
Four Quick Outlook Tips To Improve Productivity & Impress Colleagues
19th December 2018
Outlook Tracker
If you’re having a quiet week in the run up to Christmas, here is something you can do now, today, to make your life easier. Practise using these 4 BR
The Importance Of Ensuring That Employees Mentally Switch Off
The Importance Of Ensuring That Employees Mentally Switch Off
17th December 2018
Outlook Tracker
Would you know if one of your employees was drowning in emails? Would you know if a member of your team was unnecessarily spending their personal tim
Take your company into 2019 measuring the SLAs you REALLY want to measure
Take your company into 2019 measuring the SLAs you REALLY want to measure
30th November 2018
Outlook Tracker, SLA Management
When I typed into Google “Is it difficult to measure SLAs?” the results were interesting. An IT specialist raged about how he hates SLAs because they
The Shocking Statistics Of Staff Email Overload
The Shocking Statistics Of Staff Email Overload
19th November 2018
Outlook Tracker
Have you ever worked out the cost to your business of employees opening emails?You‘ll be shocked. The bad news….On average, each employee spends:
Using Outlook Email Tracker to manage SLA's
Using Outlook Email Tracker to manage SLA's
17th September 2018
Outlook Tracker, SLA Management, Customer Service
Did you know recent research has proven that on average, in an office environment workers spend a third of their productive time reading and replying
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