We are extremely proud of our history; from our origins 12 years ago in a small business unit above an estate agents shop to a 4000 sq. foot office with a meeting rooms suite. We now employ more than 20 staff skilled in a variety of development disciplines from application design to system integration. We also have a dedicated internal customer services team who manage beta testing of all of our projects before go-live. All of our projects are delivered fully designed and tested to an extremely professional level reflecting our years of experience.
2020 was a challenging yet rewarding year as we overcame the struggles of the pandemic to grow our sales into double digits. We added some real expertise to the team, particularly Business Analysts and senior developers.
We were delighted to sign a two-year contract to supply IT Development and Management services to AAT (Association of Accounting Technicians) based in London. AAT are the world’s leading professional body for accounting technicians, offering practical, real-world qualifications. They work across the globe with members in more than 100 countries. Their members are represented at every level of the finance and accounting world, including students, people already working in accountancy and self-employed business owners. https://www.aat.org.uk/
We began a recruitment drive in December 2019 to increase our staff by six in the new year, and once we completed our initial recruitment, we made another two positions available to those which we had originally planned. Our new positions are as follows: Deputy CTO, Customer and Project Support Assistant, Helpdesk Developer, Systems Tester, Business Analyst Manager, Senior Business Analyst, Angular Software Engineer, Drupal Software Engineer
For three months - during the first peak of the Covid-19 pandemic - 90% of our staff worked from home. Our existing infrastructure made this a seamless change which didn't impact staff productivity.
After 16 months in development, our industry-leading energy CRM system from VISION was launched. The state-of-the-art CRM covers all aspects of the energy brokerage sector. We were very proud to have developed this amazing application.
After the government announced another lockdown, all of the development team and BA team once again worked from home after a successful (but brief) return to the office.
We had an amazing year this year and increased our sales by a whopping 36%.
What an amazing accomplishment from our beginnings in a small office above an estate agents in 2008. After eight years of being in our current offices in Pinchbeck, Spalding, we paid off the mortgages on both offices. This left the company in zero debt and strengthened our resolve during the COVID-19 pandemic.
When our staff started working remotely, we took the opportunity to redecorate our offices. We installed large screens across the offices and gave the entire building new paint and carpets. We're looking forward to welcoming back our staff and making more use out of the swanky chairs!
Boost of bookings from Fresh Link and Manor Fresh, who are now our biggest customer of conference executive room hire. But then "Covid happened" and we had to cancel all bookings. Sadly, we aren't expecting to welcoming our clients back until Spring 2021.
Adding a Dynamics Administrator strengthened our ability to provide services across all the major frameworks.
Launch of the new PSP Training Services Executive Management Training centre. Bringing the luxury and quality of city-based management training facilities to the business community in South Lincolnshire. Courses focus on IT Skills, Management skills and Senior Leadership Development with a particular specialism in Emotional Intelligence.
Known as the "Oscars of the Fresh Produce Industry", the Fresh Produce Consortium (FPC) Fresh Awards are held each year in a prominent location in the UK. In 2019 the awards were held in the Tower Of London. This website dramatically decreased the workload of the Events Manager and her team in the run up to the event by automating many of the administrative tasks that usually take up a significant amount of time. The new website increased the efficiency and productivity of the team and whilst giving FPC a vibrant, full-functional site with a great user experience.
Following the overwhelming success of Outlook Email Tracker, software that monitors employee email, the new Outlook Tracker website goes live! Ideal for CEOs and Senior Management, Outlook Email Tracker gives managers the data and tools they need to be able to increase organisational productivity, significantly cut costs and improve customer service. And it's proving popular all over the globe.
Technology is continually evolving at a phenomenal rate and our teams are continuously attending training to keep up to date. This most recent Umbraco training covered integrating third party applications, extending the back office function for better an improved user experience and security improvements. Our design and development teams always use best practise methodology with the most up to date functionality on all customer projects.
PSP relaunched our new Outlook tracker application, which underwent a major upgrade from the previous application. PSP’s Microsoft Outlook Oﬃce add-in application tool that enables users to analyse volume, root cause & response times of emails in your organisation. https://www.outlooktracker.com/
PSP developed a brand new off the shelf application, E-Mark, for online marking of examination papers. Part of our launch included a short video of our new product. E-Mark is a web-based application which has been developed to replace our old EX_AM platform, which was originally based on SharePoint and incurred very high licensing costs associated to it. Our new product E-Mark, exam marking software, is the first in a series of easy to use, fully customisable products. Further products handling question paper production, online examination invigilation and standardisation are in development and will be released shortly. We sold our most recently updated module to NEBOSH. https://www.emarking.com/products/e-mark/
PSP launched a brand-new E-Mark website: Our new product E-Mark, exam marking software, is the first in a series of easy to use, fully customisable products. Further products handling question paper production, online examination invigilation and standardisation are in development and will be released shortly. https://www.emarking.com/
Our email performance software Outlook Tracker attracts companies from around the world with enquiries coming in from every continent. Companies are now using Outlook Tracker to successfully monitor email performance in the UK, North America, Canada and Romania. The software enables departments, managers and supervisors to track business emails by root cause. Armed with this information, they can then improve customer service and business communication relationships.
Following the work carried out on the FPC Awards website, we had the skill and experience in place to be able to offer stunning, contemporary websites specifically for awards events. Built to support event managers and automate many of the time-consuming administration linked to awards events, our awards websites act as an online portal that judges, entrants, organisers and attendees can use. Entrants can enter all their entries and accompanying documents online from where judges can download these to judge. Attendees can access a full seating plan, enabling them to makes selections of seats and tables for booking. The websites even have the functionality to enable businesses to sign up as sponsors and pay online.
Lansen Nursery supply garden centres and high street retail with outdoor plants, as well as supplying the UK landscaping trade. The occupy a 10-acre site in Spalding and are widely thought of as one of the most progressive and modern horticultural businesses in the country. Paul Chapman, Production Manager at Lansen stated: "After meeting with the team at PSP and discussing our needs and ideas they were quick to put together a draft site which we were able to access before it was published and make content changes ourselves. This suited us perfectly and by early November the site was live. We are particularly impressed with the back end software which is easy to use for changing content. The team at PSP were professional and efficient and I would recommend them for similar projects."
Our customer, the Chartered Institute of Procurement and Supply (CIPS) were delighted when their website, designed and built by PSP-IT, won Highly Commended in the Best Website category at Memcom 2019, the Membership Excellence Awards. Chris Pugh, Projects & Change Manager of CIPS tweeted: "A massive thankyou for the endless effort and time put in by our developer partner PSP @PSP_IT well done to a really dedicated team".
PSP purchased ‘emarking.com’ for £1600, this was the most we ever paid for a URL. Typically, when we set the company up, we would spend approximately £15 per URL. E-mark is seen as a strategic move by the company, therefore we felt it was necessary to have the best URL to drive traffic to our website.
PSP launched a brand-new website IT Strategy Development Services, this focuses on our Senior IT Management and Senior Business Analyst/Project Management support for all our clients. Providing a part time service, where the client needs the expertise but cannot support a full-time role within their company. https://www.psp-businessservices.co.uk/
We decided to completely refurbish our Development Department, giving our guys brand new gaming chairs, desks and monitors. Our Dev Team are loving their new environment.
We completed our internal and external GDPR audit and appointed our first Data Protection Officer. Our policies were now available for clients to review. New data gathering was subject to GDPR guidelines.
Due to the growing volume of client projects we appointed a new customer services team member to deal with the increased workload and provide support to the User Acceptance Testing function.
From our humble beginnings above an estate agent in the small market town of Bourne, Lincolnshire, we are now based in spacious offices with 14 members of staff. We hosted a range of celebrations throughout the year including an evening at "the dogs" and a celebratory Christmas party.
The awards ceremony that took place on 15th November, celebrated the best of local businesses in the South Holland region. PSP-IT have again provided the website for the awards, working with the team at SHBA to design a site that allows businesses to apply for awards or sponsorship of individual awards. The awards evening was a fantastic event with a wonderful speech by Sally Tebbs, New Business Development Manager (pictured) and some very worthy winners.
The Chartered Institute of Procurement and Supply, a global professional body of over 200,000 members, required a new e-commerce website that operated using a wide range of currencies. The site also needed a password protected networking and membership area, membership joining and renewal capabilities and an events database with facilities to purchase event tickets, as well as a number of other features. This was a big project, successfully launched in July 2018!
In April we appointed our first in-house Marketing Manager to support growth targets.
We are pleased to announce our first interior design and build customer - County Interiors. County Interiors is a well-established local retailer and fitter of custom made kitchens, bedrooms and bathrooms based in Spalding, Lincolnshire. We have provided County Interiors with a fresh designed website that accurately reflects the quality of their brand. In addition we have provided an Umbraco content management system that allows County Interiors to update their website content on an ongoing basis.
We were awarded the Regional Small Business of The Year 2018 for the East Midlands by the British Chamber of Commerce for the 2nd time in 3 years. Joe Verde, CEO, said “ To have received this for the 2nd time is a true testament to the hard work, dedication and passion the team demonstrate on a daily basis. This is true of our designers, developers and customer service team alike – none of whom underestimate the value of delivering an exceptional service. I am incredibly proud of what we have achieved and am excited for what the next 10 years will bring.”
Our boardroom had a makeover! It now has state of the art technology, making company meetings a breeze and a very inviting café area with coffee machine and drinks fridge. A new 65" plasma TV with accompanying dongles, enabling control of the TV screen from anywhere in the room without the need for any wires. Other technological upgrades include a digital whiteboard for brainstorming and a camera on top of the screen that shows everyone in the room in crystal clear clarity and is brilliant for teleconferencing. We also added new flooring to the relaxation break-away area, ideal for less formal meetings and get-togethers.
Employed a new Apprentice Developer as part of our strategy to grow our skills base from within through training and mentorship.
Signed 8 new clients to PSP IT Design and Development continuing growth strategy.
For the 3rd consecutive year PSP-IT was invited to be the Headline Sponsor at the South Holland Business Awards.
Sold Outlook Tracker to two European countries beginning our first direct sales overseas, one of which is a subsidiary of American Express.
Grew sales by over 23% 2016-2017 - our best ever sales value year since the company was created
Sold a second New Product Development Application using our CRM VISION software to Jo Sims in Spalding
Signed 5 new clients to PSP Business Services - newly launched meeting rooms and serviced offices wing of PSP-IT.
Sponsored the away football kit for Pinchbeck Football Club - a local amateur football club.
Exhibited at the UK Industry Produce Fair Peterborough - our first trade exhibition in the UK.
Successfully reaccredited to Microsoft Silver Application Development status for fifth year running showing our commitment to training and accreditation.
Total headcount at PSP-IT is now 15 with the additional of new developers and a new hire to the customer services team.
Formally launched the 1st Part of PSP Business Services after the fit out being completed late 2016
Successfully passed reaccreditation for Investors in People Bronze due in part to recognition of standard in Quality documentation (developed in our own Microsoft SharePoint application).
The new clients included CICM (Chartered Institute of Credit Management), APS (Anglia Partitions Limited), Lincolnshire Pet Crematorium, Hawkins, Gear 4 Motorcycles, BACA Workwear and Safety, Sunflower Lodge Childcare, J.O. Simms
Successfully accredited and awarded Microsoft Silver Application Development Competency Partner status for the 5th consecutive year
Purchased adjoining building, Number 2 Apex Court, to allow for expansion, total investment in building and kitting out circa £250k, doubling our footprint to 4000 sq. feet.
Won The British Chamber of Commerce Regional Small Business of the Year award for whole of the East Midlands
Appointed first full time designer. All systems and websites projects are now designed in without needing extra resource.
Created a new business stream for Unit 2, PSP Business Services, this part of the business will focus on training, meeting and conference room hire.
Launched new website and 3 satellite sites to promote our products and services; Outlook Tracker; EX-AM Portal; and VISION CRM
Developed Quality application for VISION CRM. PSP develop all projects and inhouse policies using Quality.
Shortlisted, Lincolnshire Media business awards, for Training Excellence
Employed our first dedicated Sales and Marketing Manger and Apprentice Designer
Developed a telemarketing module as part of our VISION CRM & MIS solution.
Signed a number of new clients; Trinity Event Solutions (General Support to new development); DSM (VISION CRM-MIS specification); Premier Block Management (Outlook tracker and VISION CRM for data reporting); West Lindsey District Council (SharePoint support); Butters group (Vision application - product development life cycle module)
CIPS extend supply contract to run until 2018 - a second extension from 2016.
Lead Sponsor of Lincolnshire Chamber of Commerce business awards 2015 as a result of our success in the 2014 South Lincolnshire business awards.
Upgraded reporting functionality on our Outlook Tracker application to VISION CRM data analytics
Implemented Online Mark Entry functionality to the EX-AM Portal platform with The Chartered Institute of Procurement & Supply (CIPS). Went live with Question Paper Production module in our EX-AM Portal platform with The Chartered Institute of Procurement & Supply (CIPS)
Gained Microsoft Silver Application Development Competency Partner status for the 4th year running
PSP won South Lincolnshire Business of the year at the South Holland Business Awards 2014.
Complete development for county council, developing a SharePoint 2013 Intranet for North Kesteven District Council
New servers and memory installed to ensure we have robust off-site back-up contingency in the event of a disaster at our head office. We can now be business as usual within 8 hours of the disaster occurring for all our key management systems
VISION CRM & MIS our off the shelf CRM application is launched and sold to 4 different clients
CIPS extend current management and development contract to run until October 2016
Successfully accredited and awarded Microsoft Silver Application Development Competency Partner status for the 3rd year running
Launched PSP's website using responsive design (RWD) working seamlessly across multiple mobile platforms.
Added 8 new clients to our portfolio in 2013 taking clients numbers to over 30 for the first time in PSP's history.
Developed Microsoft SharePoint Intranet Solution for Timesheet Management
Employed our first development apprentice as part of future growth strategy - the first of several apprentices.
PSP’s robust quality standards recognised by achievement of ISO9001:2008 certification
Our Outlook Email Tracker plug-in achieved Microsoft Platform Ready Certification for Windows 8
Won Best Use of IT & Communications award at the South Holland Business Awards
Official launch of two proprietary products developed in 2012-2013 - VISION CRM and MIS.
Achieved Investors in people Bronze award... we really do have a fantastic team at PSP!
Developed Microsoft SharePoint Intranet solution for Bid Management, a new component of the SharePoint module.
Achieved Microsoft silver accreditation for software development after training
Began to develop Learning Management Content using a combination of inhouse experience and client input.
Year of product development, EX-AM Portal & Outlook Email tracker. Sold two versions of our in-house VISION CRM & MIS (Customer Relationship Management & management information system application).
Created Bespoke Microsoft .NET Candidate Management System for NEBOSH
Moved from Bourne to Spalding in Linconshire into our very own brand new offices. Increased our footprint 3 fold. Directors invested in excess of £300k for the purchase of the building and fitting out. New office building named Carver House.
Developed KPI (key performance indicator) tracking tool and integrated the tool with Microsoft SharePoint
Became an EPiServer partner - an open source Content Management System used for our larger corporate customers.
Continued investment in infrastructure to support our growth and development plan.
Implemented full e-commerce solution and back-office integration for our first customer, enhancing the inhouse skill set of our development team.
Formally established customer service and testing function as a separate team from the development team allowing us to test independently.
Continued growth of our customer base as part of our rapid growth strategy.
Gained our first large customer, the Chartered Institute of Procurement & Supply (CIPS)
Invested in new servers to support our growing development team in 2009. A sure sign of growth!
EX-AM Portal was developed as an application to assist examining bodies in managing the external resources involved in question creation, paper marking, standardisation and the moderation processes allowing suppliers, examiners, assessors, markers and moderators to interact efficiently online. The inspiration and knowhow for EX-AM portal was from a member of PSP staff.
Implemented processes for testing across all developments. This was a predecessor of our customer services team who perform UAT on every client project.
People, Systems & Process (PSP IT Design & Development Ltd) was formed in 2008 and set up shop above Rosedale’s Estate Agents in Bourne, Lincolnshire.
Gained our first ever customer was Parker Fry Recovery, a car and motorbike recovery assistance service based in Peterborough.