February 2019

Outlook Tracker Goes Global!

Our email performance software Outlook Tracker attracts companies from around the world with enquiries coming in from every continent. Companies are now using Outlook Tracker to successfully monitor email performance in the UK, North America, Canada and Romania. The software enables departments, managers and supervisors to track business emails by root cause. Armed with this information, they can then improve customer service and business communication relationships.

January 2019

Launch of PSP Training Services

Launch of the new PSP Training Services Executive Management Training centre. Bringing the luxury and quality of city-based management training facilities to the business community in South Lincolnshire. Courses focus on IT Skills, Management skills and Senior Leadership Development with a particular specialism in Emotional Intelligence.

November 2018

Upgrade To The Executive Suite of Meeting Rooms

Our boardroom had a makeover! It now has state of the art technology, making company meetings a breeze and a very inviting café area with coffee machine and drinks fridge. A new 65" plasma TV with accompanying dongles, enabling control of the TV screen from anywhere in the room without the need for any wires. Other technological upgrades include a digital whiteboard for brainstorming and a camera on top of the screen that shows everyone in the room in crystal clear clarity and is brilliant for teleconferencing. We also added new flooring to the relaxation break-away area, ideal for less formal meetings and get-togethers.

September 2018

Celebrated Our 10th Anniversary!

From our humble beginnings above an estate agent in the small market town of Bourne, Lincolnshire, we are now based in spacious offices with 14 members of staff. We hosted a range of celebrations throughout the year including an evening at "the dogs" and a celebratory Christmas party.

September 2018

Awarded Regional Small Business of The Year 2018!

We were awarded the Regional Small Business of The Year 2018 for the East Midlands by the British Chamber of Commerce for the 2nd time in 3 years. Joe Verde, CEO, said “ To have received this for the 2nd time is a true testament to the hard work, dedication and passion the team demonstrate on a daily basis. This is true of our designers, developers and customer service team alike – none of whom underestimate the value of delivering an exceptional service. I am incredibly proud of what we have achieved and am excited for what the next 10 years will bring.”

July 2018

New Customer - County Interiors

We are pleased to announce our first interior design and build customer - County Interiors. County Interiors is a well-established local retailer and fitter of custom made kitchens, bedrooms and bathrooms based in Spalding, Lincolnshire. We have provided County Interiors with a fresh designed website that accurately reflects the quality of their brand. In addition we have provided an Umbraco content management system that allows County Interiors to update their website content on an ongoing basis.

July 2018

Headline Sponsors of the South Holland Business Awards 2018

The awards ceremony that took place on 15th November, celebrated the best of local businesses in the South Holland region. PSP-IT have again provided the website for the awards, working with the team at SHBA to design a site that allows businesses to apply for awards or sponsorship of individual awards. The awards evening was a fantastic event with a wonderful speech by Sally Tebbs, New Business Development Manager (pictured) and some very worthy winners.

July 2018

Launch of Multi-Functional CIPS Website With Episerver CMS

The Chartered Institute of Procurement and Supply, a global professional body of over 200,000 members, required a new e-commerce website that operated using a wide range of currencies. The site also needed a password protected networking and membership area, membership joining and renewal capabilities and an events database with facilities to purchase event tickets, as well as a number of other features. This was a big project, successfully launched in July 2018!

July 2018

Appointed New Customer Service Team Member

Due to the growing volume of client projects we appointed a new customer services team member to deal with the increased workload and provide support to the User Acceptance Testing function.

May 2018

GDPR Audit and new Data Protection Officer

We completed our internal and external GDPR audit and appointed our first Data Protection Officer. Our policies were now available for clients to review. New data gathering was subject to GDPR guidelines.

April 2018

Appointed New Marketing Manager

In April we appointed our first in-house Marketing Manager to support growth targets.

December 2017

Formally launched PSP Business Services

Formally launched the 1st Part of PSP Business Services after the fit out being completed late 2016

December 2017

Sold second Product Development Application

Sold a second New Product Development Application using our CRM VISION software to Jo Sims in Spalding

November 2017

Total headcount at PSP now 15

Total headcount at PSP-IT is now 15 with the additional of new developers and a new hire to the customer services team.

October 2017

Grew sales by over 23% 2016-2017

Grew sales by over 23% 2016-2017 - our best ever sales value year since the company was created

September 2017

Reaccredited Microsoft Silver Application Development status

Successfully reaccredited to Microsoft Silver Application Development status for fifth year running showing our commitment to training and accreditation.

July 2017

Sold Outlook Tracker to two European countries.

Sold Outlook Tracker to two European countries beginning our first direct sales overseas, one of which is a subsidiary of American Express.

June 2017

Exhibited at the UK Industry Produce Fair

Exhibited at the UK Industry Produce Fair Peterborough - our first trade exhibition in the UK.

May 2017

Headline Sponsor at the South Holland Business Awards

For the 3rd consecutive year PSP-IT was invited to be the Headline Sponsor at the South Holland Business Awards.

April 2017

Sponsored away kit for Pinchbeck Football Club

Sponsored the away football kit for Pinchbeck Football Club - a local amateur football club.

March 2017

Signed 8 new clients to PSP-IT

Signed 8 new clients to PSP IT Design and Development continuing growth strategy.

February 2017

New clients - PSP Business Services

Signed 5 new clients to PSP Business Services - newly launched meeting rooms and serviced offices wing of PSP-IT.

January 2017

Employed a new Apprentice Developer

Employed a new Apprentice Developer as part of our strategy to grow our skills base from within through training and mentorship.

June 2016

Purchased Number 2 Apex Court

Purchased adjoining building, Number 2 Apex Court, to allow for expansion, total investment in building and kitting out circa £250k, doubling our footprint to 4000 sq. feet.

May 2016

Created PSP Business Services

Created a new business stream for Unit 2, PSP Business Services, this part of the business will focus on training, meeting and conference room hire.

April 2016

Appointed full time in-house designer

Appointed first full time designer. All systems and websites projects are now designed in without needing extra resource.

April 2016

Microsoft Silver Application Development Competency Partner

Successfully accredited and awarded Microsoft Silver Application Development Competency Partner status for the 5th consecutive year

March 2016

Signed 8 New clients to PSP-IT

The new clients included CICM (Chartered Institute of Credit Management), APS (Anglia Partitions Limited), Lincolnshire Pet Crematorium, Hawkins, Gear 4 Motorcycles, BACA Workwear and Safety, Sunflower Lodge Childcare, J.O. Simms

February 2016

Won Regional Small Business of the Year award

Won The British Chamber of Commerce Regional Small Business of the Year award for whole of the East Midlands

January 2016

Reaccreditation for Investors in People Bronze

Successfully passed reaccreditation for Investors in People Bronze due in part to recognition of standard in Quality documentation (developed in our own Microsoft SharePoint application).

November 2015

Signed 5 new clients to PSP-IT

Signed a number of new clients; Trinity Event Solutions (General Support to new development); DSM (VISION CRM-MIS specification); Premier Block Management (Outlook tracker and VISION CRM for data reporting); West Lindsey District Council (SharePoint support); Butters group (Vision application - product development life cycle module)

October 2015

Microsoft Silver Application Development Partner status 4th year

Gained Microsoft Silver Application Development Competency Partner status for the 4th year running

September 2015

New telemarketing module in VISION CRM

Developed a telemarketing module as part of our VISION CRM & MIS solution.

August 2015

New functionality on EX-AM Portal platform

Implemented Online Mark Entry functionality to the EX-AM Portal platform with The Chartered Institute of Procurement & Supply (CIPS). Went live with Question Paper Production module in our EX-AM Portal platform with The Chartered Institute of Procurement & Supply (CIPS)

July 2015

Employed Sales and Marketing Manager and Apprentice Designer

Employed our first dedicated Sales and Marketing Manger and Apprentice Designer

June 2015

New functionality on Outlook Tracker application

Upgraded reporting functionality on our Outlook Tracker application to VISION CRM data analytics

May 2015

Shortlisted for Lincolnshire Media business awards

Shortlisted, Lincolnshire Media business awards, for Training Excellence

April 2015

Sponsored Lincolnshire Chamber of Commerce Awards

Lead Sponsor of Lincolnshire Chamber of Commerce business awards 2015 as a result of our success in the 2014 South Lincolnshire business awards.

March 2015

New Quality application for VISION CRM

Developed Quality application for VISION CRM. PSP develop all projects and inhouse policies using Quality.

February 2015

CIPS extend contract to 2018

CIPS extend supply contract to run until 2018 - a second extension from 2016.

January 2015

Launched new satellite product websites

Launched new website and 3 satellite sites to promote our products and services; Outlook Tracker; EX-AM Portal; and VISION CRM

June 2014

Reaccredited Microsoft Silver Application Development Partner

Successfully accredited and awarded Microsoft Silver Application Development Competency Partner status for the 3rd year running

May 2014

New servers and memory security installed

New servers and memory installed to ensure we have robust off-site back-up contingency in the event of a disaster at our head office. We can now be business as usual within 8 hours of the disaster occurring for all our key management systems

April 2014

CIPS extend contract to 2016

CIPS extend current management and development contract to run until October 2016

March 2014

North Kesteven District Council intranet

Complete development for county council, developing a SharePoint 2013 Intranet for North Kesteven District Council

February 2014

VISION CRM & MIS Launched and installed

VISION CRM & MIS our off the shelf CRM application is launched and sold to 4 different clients

January 2014

PSP won South Lincolnshire Business of the year

PSP won South Lincolnshire Business of the year at the South Holland Business Awards 2014.

September 2013

PSP acheived ISO9001:2008 certification

PSP’s robust quality standards recognised by achievement of ISO9001:2008 certification

August 2013

Achieved Investors in people Bronze award

Achieved Investors in people Bronze award... we really do have a fantastic team at PSP!

July 2013

Employed our first development apprentice

Employed our first development apprentice as part of future growth strategy - the first of several apprentices.

June 2013

Launch of new proprietary products

Official launch of two proprietary products developed in 2012-2013 - VISION CRM and MIS.

May 2013

Developed SharePoint for Timesheet Management

Developed Microsoft SharePoint Intranet Solution for Timesheet Management

April 2013

Won South Holland Business Award

Won Best Use of IT & Communications award at the South Holland Business Awards

March 2013

Added 8 new clients to portfolio

Added 8 new clients to our portfolio in 2013 taking clients numbers to over 30 for the first time in PSP's history.

February 2013

Outlook Tracker got Certified

Our Outlook Email Tracker plug-in achieved Microsoft Platform Ready Certification for Windows 8

January 2013

New PSP website using RWD

Launched PSP's website using responsive design (RWD) working seamlessly across multiple mobile platforms.

April 2012

EX-AM Portal & Outlook Email tracker

Year of product development, EX-AM Portal & Outlook Email tracker. Sold two versions of our in-house VISION CRM & MIS (Customer Relationship Management & management information system application).

March 2012

Microsoft silver accreditation for software development

Achieved Microsoft silver accreditation for software development after training

February 2012

Developed Learning Management Content

Began to develop Learning Management Content using a combination of inhouse experience and client input.

January 2012

Developed SharePoint Intranet for Bid Management

Developed Microsoft SharePoint Intranet solution for Bid Management, a new component of the SharePoint module.

February 2011

New office building named Carver House

Moved from Bourne to Spalding in Linconshire into our very own brand new offices. Increased our footprint 3 fold. Directors invested in excess of £300k for the purchase of the building and fitting out. New office building named Carver House.

January 2011

Created Candidate Management System for NEBOSH

Created Bespoke Microsoft .NET Candidate Management System for NEBOSH

July 2010

Continued growth of our customer base

Continued growth of our customer base as part of our rapid growth strategy.

June 2010

Continued investment to support growth

Continued investment in infrastructure to support our growth and development plan.

May 2010

Established customer service and testing function

Formally established customer service and testing function as a separate team from the development team allowing us to test independently.

April 2010

Became an EPiServer partner

Became an EPiServer partner - an open source Content Management System used for our larger corporate customers.

February 2010

First E-commerce with back-office integration

Implemented full e-commerce solution and back-office integration for our first customer, enhancing the inhouse skill set of our development team.

January 2010

Developed KPI tracking tool with MS Sharepoint

Developed KPI (key performance indicator) tracking tool and integrated the tool with Microsoft SharePoint

May 2009

Implemented processes for testing

Implemented processes for testing across all developments. This was a predecessor of our customer services team who perform UAT on every client project.

April 2009

Invested in new server capability

Invested in new servers to support our growing development team in 2009. A sure sign of growth!

March 2009

EX-AM Portal application was created

EX-AM Portal was developed as an application to assist examining bodies in managing the external resources involved in question creation, paper marking, standardisation and the moderation processes allowing suppliers, examiners, assessors, markers and moderators to interact efficiently online. The inspiration and knowhow for EX-AM portal was from a member of PSP staff.

February 2009

Gained our first large customer

Gained our first large customer, the Chartered Institute of Procurement & Supply (CIPS)

September 2008

PSP-IT's first ever customer - Parker Fry Recovery

Gained our first ever customer was Parker Fry Recovery, a car and motorbike recovery assistance service based in Peterborough.

June 2008

Where it all began - The Birth of PSP-IT

People, Systems & Process (PSP IT Design & Development Ltd) was formed in 2008 and set up shop above Rosedale’s Estate Agents in Bourne, Lincolnshire, gained our first ever customer (Parker Fry Recovery, Peterborough).