Are you worried that your staff are not meeting SLAs and you have no way to track this?
Some companies ask their staff to fill out spreadsheets with their email count and response times. As well as taking up considerable amounts of your staff’s time and affecting staff performance, it takes managers and directors just as long to generate reports and tables.
If only there was a way to automatically track this and see the results on a real-time dashboard.
Built by CEOs for CEOs; Outlook Email Tracker is a clever tool which tracks every email to and from an organisation. You’ll be able to instantly see how emails were received, replied to and the response times.
The analytics tool gives you a thorough oversight of your organisation’s emails and allows you to monitor the productivity of your customer service team without interrupting their work flow.
Outlook Email Tracker is used across the globe by companies to ensure their staff respond to enquiries accurately and in a timely fashion.
Watch this video to find out more!
“It’s vital we reply to customers quickly”
One user of Outlook Tracker, a property management company, to look at the volume of enquiries on each topic which enables them to make decisions about how to allocate manpower resource.
They said: “As a customer-focused it is vital we reply to customers quickly and understand why they are contacting us. With Outlook Email Tracker we gain an insight into the reasons why customers are engaging with us and we can use the speed of email response as a KPI for performance review.
“From when I first contacted PSP, they were very professional and answered all of our queries, from basic questions to compatibility with our other software, quickly and skilfully.”
With Outlook Email Tracker, you can:
Want to book a free demo? Visit: www.outlooktracker.com/contact/