To contribute to the achievement of the client’s business plan objectives and the efficiency and effectiveness of the organisation by:
- Designing and developing CRM Dynamics 365 solutions in conjunction with the Lead CRM Developer, to meet the needs of our customers and the business in order to maximize the benefit of using Dynamics 365.
- Providing technical and functional design documentation to drive development and enable ongoing support
- Work with the Senior CRM Development Manager and CRM Technical lead in the development of Dynamics CRM to deliver key strategic projects
- Providing technical support for the CRM solution
- Ensuring best practice is followed by using approved development standards, protecting our client’s investment in CRM Dynamics 365
Responsibilities
- Plugin Development
- CRM customization
- Workflow development
- Custom action development
- API Integration and Development
- Business Process Flows
- Participate in CRM Technical upgrades
- Deployment of solutions to all test and production environments
- Technical and functional documentation creation
- Estimates for proposed solutions
- Strong software development C#, JavaScript and HTML skills
- Strong understanding of the Dynamics CRM platform, core modules and technologies
- Hands on experience with design and delivery of high-volume enterprise-level Microsoft Applications solutions
- Implementation of CRM customisations, plugins, workflows and integrations
- Experience in Team Foundation Server and version control
- Configuring Dynamics 365 entities, views and dashboards
- Understanding of the CRM security model
- Experience in performing unit and systems tests of developed solutions
- Experience of integrating CRM and other applications, preferably using Microsoft BizTalk
- Produce scalable and re-useable code
Customer Centricity
Develop positive and supportive relationships with external and internal customers, and to provide them with excellent service.
Actively learn from customer feedback, comments and suggestions, including complaints.
Review and improve existing processes, and by doing so to anticipate other customers’ needs. To communicate this knowledge to relevant colleagues from within or outside the ICT team.
Meet and strive to exceed teams’ customer service standards.
Understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified.
Corporate Social Responsibility
Apply the principles of the CSR policy in your daily role, particularly reduce-reuse-recycle.
Adhere to ours and our client’s responsible business practices, such as high standards of governance, raising employment standards for employees and forming trade and community partnerships with appropriate organisations.
General
Attend, where appropriate, internal or external opportunities to meet customers face to face to gain insight and feedback.
Carry out any other duties as may reasonably be requested by the line manager.
Work in such a way as to minimise the risks to the information technology environment safely, securely and confidently.
Have regard for your own actions and those of others in the interests of safety.
Contribute to the tidiness of the office.
Must be currently living and working within the UK.
- Candidate should be a self-motivated, independent
- Passionate about building high-quality systems with software implementation best practices
- Calm, confident and conscientious
- Organised approach to work
- Attention to detail is a must
- Work to deadlines whilst maintaining high quality standards
If you are passionate about quality and enjoy working in a friendly but challenging environment, then get in touch we would love to hear from you.
PSP is a digital agency based in Spalding, Lincolnshire, who focus heavily on design, rebranding, website and bespoke software development as well as legacy system support and maintenance. We have fantastic offices in Spalding and a great team who work hard and play hard, now looking for a new team player to our in-house development skill sets.
If you are passionate about quality and enjoy working in a friendly but challenging environment, then get in touch we would love to hear from you.
The successful candidate will be well presented with a drive to succeed and develop their career. We are happy to train as required on our products and services giving you the opportunity to learn and develop your knowledge.
Included as part of the package a Pension scheme, free parking, 20 days annual leave that can increase to 25 days depending on years of services, plus bank holidays. Along with annual summer and Christmas parties, an annual bonus depending on the company’s performance (not guaranteed).
If this position interests, you and you feel you could make an important contribution to our hard-working team and would like to learn more please apply in writing providing your CV in the first instance.
NO CONTRACTORS
