To contribute to the achievement of the client’s business plan objectives and the efficiency and effectiveness of the organisation by:
- Designing and developing CRM Dynamics 365 solutions in conjunction with the Lead CRM Developer, to meet the needs of our customers and the business in order to maximize the benefit of using Dynamics 365.
- Providing technical and functional design documentation to drive development and enable ongoing support
- Work with the Senior CRM Development Manager and CRM Technical lead in the development of Dynamics CRM to deliver key strategic projects
- Providing technical support for the CRM solution
- Ensuring best practice is followed by using approved development standards, protecting our client’s investment in CRM Dynamics 365
Responsibilities
- Plugin Development
- CRM customization
- Workflow development
- Custom action development
- API Integration and Development
- Business Process Flows
- Participate in CRM Technical upgrades
- Deployment of solutions to all test and production environments
- Technical and functional documentation creation
- Estimates for proposed solutions
- Strong software development C#, JavaScript and HTML skills
- Strong understanding of the Dynamics CRM platform, core modules and technologies
- Hands on experience with design and delivery of high-volume enterprise-level Microsoft Applications solutions
- Implementation of CRM customisations, plugins, workflows and integrations
- Experience in Team Foundation Server and version control
- Configuring Dynamics 365 entities, views and dashboards
- Understanding of the CRM security model
- Experience in performing unit and systems tests of developed solutions
- Experience of integrating CRM and other applications, preferably using Microsoft BizTalk
- Produce scalable and re-useable code
General
Develop positive and supportive relationships with external and internal customers, and to provide them with excellent service.
Actively learn from customer feedback, comments and suggestions, including complaints.
Review and improve existing processes, and by doing so to anticipate other customers’ needs. To communicate this knowledge to relevant colleagues from within or outside the ICT team.
Meet and strive to exceed teams’ customer service standards.
Understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified.
Attend, where appropriate, internal or external opportunities to meet customers face to face to gain insight and feedback.
Carry out any other duties as may reasonably be requested by the line manager.
Work in such a way as to minimise the risks to the information technology environment safely, securely and confidently.
Must be currently living and working within the UK.
PSP is a digital agency based in Spalding, Lincolnshire, who focus heavily on design, rebranding, website and bespoke software development as well as legacy system support and maintenance.
If you are passionate about quality and enjoy working in a friendly but challenging environment, then get in touch we would love to hear from you.