Here at PSP-IT we use Vision, our Data Warehouse, for everything, from CRM and financial management to project and task management and for HR. Vision also operates as an extremely versatile QMS or Quality Management System. Vision allows us to keep everything in one place, meaning that when we receive any information from a contact, it is immediately logged. This might be:
Along with many other things that don’t immediately come to mind! Our CEO can, from his office, open up his dashboard and see everything he needs to see about how the business is operating, at a glance, in real time. Unlike many other QMS or data warehouse systems, the creation of reports or charts is also incredibly easy. There is no need to involve the IT department to create custom reports. Using the headings selector, it’s possible to build up tables of data very easily and quickly and convert these to charts or reports if required.
Quality is our top priority
For instance, here at PSP we see quality as the number one priority. Any quality issues coming into the business are recorded against the customer, sorted into different levels of urgency and allocated to different departments to work on as soon as possible. Monitors in our offices display the status of quality issues so it’s possible to see at a glance, in real time, what is resolved and what is outstanding.
Our ticketing system, for anyone needing technical support, is integrated into Vision and this information is incorporated into office displays. This means that everyone is aware of our customers’ requirements at all times and will work to ensure that their needs are met.
Additionally, Vision can be used to store all quality documents, acting as a central location for everyone to access.
Advantages of a versatile QMS
The many advantages of a versatile and reactive QMS that is integrated into the main business systems include:
The list goes on… Please visit the Vision website for more information.