PSP are pleased to announce the launch of a dedicated website (http://www.outlooktracker.co.uk) and new marketing campaign to promote the latest release of Outlook Email Tracker and the VISION Analystics Tool. The new site gives companies interested in improving customer service and business communication a dedicated area to see this clever Microsoft add-on application tool in action, download the product sheet and request a demo.
The Radicati Group report found that the average corporate email user sends and receives about 105 emails a day. The McKinsey Global Institute and International Data Corporatoin found that email is the second most time-consuming activity for workers, with 28% of time spend reading and answering emails.
Outlook Email Tracker, designed and built by PSP and proudly recognised by Microsoft, is already delivering results for The Chartered Institute of Procurement and Supply, NEBOSH and Premier Block Management.
Gary Cane, Operations Director, Premier Block Management said "As a customer focused company it is vital we reply to customers quickly and understand why they are contacting us. This was the reason I began searching for software solutions that could assist us in this area. The benefits of this software for us are twofold; 1) That we gain an insight into the reasons why customers are engaging with us and 2) so we can use the speed of e-mail response as a KPI for performance review. From when I first contacted PSP regarding the outlook tracker to post installation Mark, Richard and Joe have been a pleasure to deal with. They were very professional and answered all of our queries from basic questions to compatibility with our other software quickly and skilfully. They liaised with our IT people in regards to upgrading some PC’s and other technical stuff. Like most people running a business I am very busy and always appreciate quick answers to my queries and to deal with people that are knowledgeable about their product. PSP certainly delivered this and we are very happy with both the product and the service."
You can access the new website by visiting http://www.outlooktracker.co.uk