Established in 1990, Lansen Nursery is a specialist producer of outdoor plants, supplying high street retail and garden centres. The company also produce and supply product for the UK landscaping trade. Located on a 10 acre site in Spalding, Lincolnshire, at the heart of one of the nation’s largest horticultural production areas, Lansen Nursey produces approximately 3 million plants per year and is recognised as one of the most modern and progressive horticultural businesses in the industry.
Lansen Nursery works closely with its customers to deliver bespoke packages that meet their exact requirements, delivered on time and competitively priced.
Lansen’s directors approached PSP-IT to design and build a responsive website that showcased and complemented its progressive approach to technology. The site needed to demonstrate to visitors everything that they need to know about Lansen Nursery. It should showcase their latest products and their availability with easy-to-navigate pages, giving the end user a really enjoyable and informative visit to the site.
Site visitors should ultimately navigate to the Contact page, allowing the potential supplier to either send an email or fill out a form to introduce themselves to the team.
Following initial discussions between Jan Lansen, Managing Director of Lansen Nursery, and our customer service team, the following requirements were defined:• A new contemporary design for their website• A responsive website enabling the site to be viewed on all mobile devices• A content management system which can be self-administered• A meet the team page, where prospective suppliers can see the staff who run the nursery• A Contact Us page for potential suppliers to contact the team at Lansen Nursery• An interactive calendar to display product availability throughout the year
The first phase of the project was to gather all the client’s requirements and produce a mock-up of the Home page designs along with 2 other pages. The Lansen team could then view and approve the design ideas and any requested adjustments could be made before proceeding further.The functional specification, which outlines all of the requirements for the creation of the new website, was then drawn up. This covered in detail the technical and developmental components required for the web build and defines where the fields, pages, workflow and logic will be positioned throughout the site.The completed functional specification was then passed to Lansen Nursery for their review and sign off. Once both parties had signed the documentation, PSP began the development of the new site.The new website has been developed using The Umbraco CMS (Content Management System) platform, including the addition of fully responsive pages for use on tablet and mobile devices. The Umbraco CMS platform is straightforward and easy to use, meaning that appointed administrators at Lansen Nursery can quickly learn how to manage website content, creating, uploading and deleting site pages.
In August 2018 the team at Lansen Nursery Ltd decided it was time for a website makeover. The previous site was designed purely to tell a story of who we are, but we wanted the new site to be fresh and more inviting. After meeting with the team at PSP and discussing our needs and ideas they were quick to put together a draft site which we were able to access before it was published and make content changes ourselves. This suited us perfectly and by early November the site was live. We are particularly impressed with the back end software which is easy to use for changing content. The team at PSP were professional and efficient and I would recommend them for similar projects.
The South Holland Business Awards (part of the Lincolnshire Chamber of Commerce) is an annual awards programme celebrating the best of local businesses in the South Holland region. Their new website invites businesses to submit applications for the various awards, purchase tickets for the awards ceremony and for potential awards sponsors to get in touch to sponsor awards.
Lincolnshire Chamber of Commerce wanted a fresh website which attracted new visitors to the awards and encourage them to get involved either by applying for an award or sponsoring an award.
The requirements included
The new website is an exciting and inviting environment to read about the South Holland Business Awards and get involved in the 2018 ceremony. Visitors can apply for an award or sponsor an award and after the ceremony visitors can revisit the website to get an update of who won each award.
Attached to the website is an Umbraco content management system allowing Lincolnshire Chamber of Commerce staff to amend content and images quickly without HTML and coding knowledge. Appointed administrators can create, upload and delete site pages.The Umbraco system also includes a comprehensive user management system, allowing Lincolnshire Chamber of Commerce to control who they wish to have editing rights on the system.
In addition, PSP-IT have provided a hosting solution for the website and links to the Lincolnshire Chamber of Commerce website.
The completed website is an attractive shop window for the 2018 South Holland Business Awards with plenty of information about the awards categories and how to enter an award. The website invites potential sponsors to get in touch with Lincolnshire Chamber of Commerce and includes contact forms for both awards applications and sponsorship enquiries.
The website is easily updatable by Lincolnshire Chamber of Commerce staff using the Umbraco content management system attached to the website. They can easily change and amend content and images - essential for an event based website - allowing the team to publish the winners of awards and an image gallery after the event. The website can then be used as a reference throughout the year and then updated in the lead up to the next event.
Leading local retailer of fitted kitchens, bedrooms and bathrooms, County Interiors needed a freshly designed website that worked hard to attract new customer enquiries. The website needed to reflect County Interior’s core values of quality and high customer services standards and invite visitors to find out more about their design and build services.
County Interiors invited PSP-IT to design and develop a new website to reflect their core values and illustrate their projects in more detail. County Interiors needed the website to act as a shop front to their services and enthuse visitors to a level that they would want to get in contact and visit the well appointed showroom.
County Interiors have a well developed stylish approach to interior design and pride themselves on the quality of customer service care for their customers. These attributes needed to be reflected in an attractively designed website that really reflected County Interior's brand values.
In functional terms the website needed to fulfil the following requirements;
• A new clear contemporary design reflecting company values and attributes• A responsive website design which enables the site to be viewed on all mobile devices• A meet the team page where prospective clients can see the staff who assemble and create the dream interior.• A request a Quote/survey call to action button on the main pages• A Content Management System which can be self-administered by County Interiors to update and publish new content
Importantly for County Interiors, the website needed an intuitive and flexible design that allowed them to update the site constantly with new projects, new customer testimonials and other content. The design along with the Umbraco CMS allows for this flexibility.
As with all of PSP-IT’s web development projects, we use a defined project structure to build the website. This process is managed by our dedicated customer services team who liaise with other departments within PSP-IT to bring each project on time and to budget.
The initial phase of each project gathers clients requirements and presents an initial mock-up of a new home page and two other pages. This allows for feedback and questions before a full functional specification is produced covering in detail all the requirements for the project build.
The completed functional specification is reviewed and signed off and the main site build is undertaken.
After the website has been built, it is reviewed and tested by the customer services team before it is presented to the client in a formal meeting. Clients are always walked through the website in detail and given training on the Content Management System attached to the website if they require.
The completed website has been developed using The Umbraco CMS(content management system)platform. The use of the Umbraco platform allows County Interiors to manage their own site content quickly and efficiently. Appointed administrators can create, upload and delete site pages.The Umbraco system also includes a comprehensive user management system, allowing County Interiors to control who they wish to have editing rights on the system.
• Modern, contemporary look and feel to the website• Easy to administer and use Umbraco Content Management System • Responsive design for use on smartphones and tablet devices• Easy to navigate website• Search engine optimisation to increase traffic to the website• Easy to update images and information, keeping the site fresh and current at all times
"We are delighted with the website that PSP have created for our company. From start to finish their team have been exceptional at working together with us to develop a website which completely meets our requirements. Nothing has been too much trouble and they have kept us fully up-to-date with how things are progressing throughout the development stages. Sue, Deborah and Ash have been a pleasure to work with.
I would highly recommend PSP to any company that wishes to create or develop their website. "
Rutland Cycling are a family-run chain of cycle shops, based in central England. Established in 1981, they have 12 bike stores across the region and a E-Commerce website selling a wide range of bikes, E-bikes and accessories.
Rutland Cycling are committed to an aggressive growth strategy in order to meet their business objectives. PSP-IT have previously supported Rutland Cycling, providing advice and support on the implementation of their IT systems. Rutland Cycling now have a requirement to evolve their IT strategy including the following elements;
When Rutland Cycling needed a trusted IT partner to develop their systems strategy, they turned to PSP-IT to provide support and advice that they could trust.
Rutland Cycling have an ambitious strategy of acquiring new retail outlets in tourist areas within Central England and they want to gain competitor advantage with a market leading, revenue generating E-Commerce website. They invited PSP-IT to review the IT strategy to ensure it aligned with their strategic goals and support the growth strategy.
PSP-IT have been asked to look at their internal and external systems and highlight any areas that should be changed to support the longer term plans of the organisation. This review will cover the internal infrastrucutre, necessary to support store expansion plans, as well as the core systems and E-Commerce platforms used on a daily basis.
The strategy development will be structured using our proven approach for strategy development. Step one will be to develop an understanding of the orgnisations strategy and operational plans as well as looking at changes in technology, user expectations and how systems can be better used to enhance the customer experience.
The next step will be to design the system architecture and solution map. This plan of what systems will go where, how they will be used and where they will be integrated will outline to Rutland Cycling any gaps they have between their current systems and the systems they will need longer term to support the plans for the orgnisation.
The third step is to develop a plan and put some tangible steps into the strategy to document the options and estimated costs to work through the strategy and create an operational plan with milestones and steps needed to transation.
At this stage PSP-IT will hand over the strategy and plans to Rutland Cycling to implement but will continue to be on-hand to support with advice and guidence on how to best deliver the improvements with advice ranging from IT project delivery through to training and supplier management support.
Founded in 2011, Greeen+ is based in Lincolnshire and supplies Added Value plants, plant displays and pre-potted floral arrangements to Supermarkets and Direct Mail. G+'s key strengths include strong product sourcing, design and hardware development. G+ works with suppliers in Denmark, Holland and the Far East.
Greeen+ were looking to improve the way they handled orders from key customers and find a better way to forward plan based on daily demand. They had already reviewed their order processes and identified that problem was that data was manually entered into different spreadsheets. This not only took longer than necessary to gather data together but it was also open to keying errors and left little time for employees to analyse the information.
PSP-IT worked alongside the planners and operations management team at Greeen+ to properly understand their requirements and to design a solution that would fit around their customer data and working practices. The solution would need to include:
Greeen+ identified that the project needed to take place outside of the key pre-christmas ordering period. They wanted to be ready with a tried and tested automated system before the key supplier buying period so that they maximised the opportunities available with their key clients.
The solution to Greeen+'s automation requirements was a custom import which ‘read’ the unstructured data and extracted the fields and values and added them to a structured order table. A set of standard data tables were created for Greeen+'s Item and Customer data which was incorporated into the planning process. Planning calculations were added which mirrored the logic used by the planning team and once production rates and times were being calculated by the system a custom Gantt chart was created to give a visual representation of production lines and products.In addition to this, picking and dispatch sheets were generated from the order data creating an end to end solution from order receipt to shipping all in a single automated process.
The solution took a relatively short period of time to implement and is now Live well in advance of the key buying period.
Greeen+ were extremely pleased with PSP-IT's solution and are currently in talks for future development work.
CIPS is the Chartered Institute of Procurement and Supply - a global professional body of over 200,000 members serving the procurement and supply profession.
The Chartered Institute of Procurement and Supply have worked closely with PSP-IT for over eight years on a range of IT projects including a bespoke CRM, Outlook Email Tracker and Intranet development.
CIPS commissioned PSP-IT to design and develop the new iteration of their core website www.cips.org. Their ever growing web presence is an essential business tool to communicate with their members around the world.
CIPS have always had a website at the core of the organisation and were fully conversant with its use as a communications and networking tool. For members outside of the UK it formed the first point of call for communications and information gathering. Therefore the success of a new website was absolutely key to the success of the organisation and its business objectives. CIPS needed a website development team that they trusted to deliver on their objectives so it made sense to turn to PSP-IT who already had a track record of performance in other CIPS IT projects.The requirements for the new website were as follows;• Full E-Commerce facilties in a range of international currencies• Link to Supply Management magazine• Members Knowledge Base• Password protected Networking and membership area• Membership joining and renewal capabilities• Events database with E-Commerce facilities to purchase event tickets• Online shop for CIPS publications• CIPS Corporate Ethics Information• CIPS Corporate Ethics register database and search facility• Procurement and Supply Jobs board• CIPS Professional Register database and search facility• Full SEO services• Robust Content Management System that provided a tiered administration permissions to change and update content• Ongoing support and maintenance
As with all of PSP-IT’s web development projects, we use a defined project structure to build the website. This process is managed by our dedicated customer services team who liaise with other departments within PSP-IT to bring each project on time and to budget.The initial phase of each project gathers clients requirements and presents an initial mock-up of a new home page and two other pages. This allows for feedback and questions before a full functional specification is produced collaboratively covering in detail all the requirements for the project build.The completed functional specification is reviewed and signed off and the main site build is undertaken.After the website has been built, it is reviewed and tested by the customer services team before it is presented to the client in a formal meeting. The client completes UAT (User Acceptance Testing) and then discusses any remaining queires before the site is signed off and goes live. The whole process is designed to be as smooth as possible and allows for lots of interaction ith the client at every stage.This completed website has been developed using Episerver CMS (content management system) platform. The use of the Episerver platform allows CIPS to manage their own site content quickly and efficiently. Appointed administrators can create, upload and delete site pages.The Episerver system also includes a comprehensive user management system, allowing CIPS to control who they wish to have editing rights on the system.
For CIPS the new website is a mission critical business tool that allows them to connect with their 200,000 global membership at any time of day or night. The website is a key revenue generator for CIPS bringing in revenue from membership, events, qualifications and publications on an ongoing basis.The website also disseminates key information relevant to the procurement and supply community – topics such as Corporate Ethics, Personal Development, Standards and Qualifications and the Professional Register are easily available, clearly searchable and crucially easy to update by the CIPS team using Episerver CMS.Supporting the website is the Episerver CMS – a powerful CMS and editing tool which allows constant updating and change keeping the site fresh and relevant to the global CIPS community.
The Chartered Institute of Procurement and Supply (CIPS) exists to promote and develop high standards of professional skill, ability and integrity among all those engaged in purchasing and supply chain management. CIPS assists individuals, organisations and the profession as a whole. Its headquarters are located in Easton on the Hill, near Stamford, Lincolnshire.
CIPS approached PSP with a view to replacing their website with a full e-commerce solution. They required a completely new site that could be used to provide information relevant to the business, plug in to third party systems, and be used as a tool to allow users to purchase memberships, event bookings, reading materials etc. Along with development of the site itself, CIPS also required a custom admin portal to allow them to track and administrate orders, run reports, administrate products and courses, and perform many more functions.
PSP-IT have a long standing professional relationship with CIPS and have designed and developed a number of IT applications that enable CIPS to run their day to day IT operations seamlessly. Alongside the new website build and following an IT business review with CIPS, PSP-IT suggested additional developments that would allow CIPS to automate facets of their membership administration and events etc. The following requirements were identified;
• Custom administration portal - an easy to use administration site to manage products, orders, reporting, memberships, events and many other items• Automatic Integration – Integration with third party applications and CIPS’ own in-house applications used to control items like memberships, event setups etc.
The requirements needed to be developed in conjunction with the website build so that they could go live at the same time as the website.
In response to CIPS' requirements, PSP-IT have developed a completely new administration portal. This custom site gives CIPS access to administration of website orders and shopping baskets, country settings, financial information such as tax codes, exchange rates and payment options, discount codes and vouchers, assessment centre details, fee settings and much more.The custom portal is used alongside the Episerver CMS platform to fully administer every element of the site. Pages and content are setup and managed in EPiServer CMS. The products and other administration items that sit behind the Episerver pages and populate these are handled in the portal and the backend CIPS systems. This gives CIPS full flexibility to control every aspect of their website.The portal is also used by CIPS to handle exceptions and any issues that may appear when a user utilises the E-Commerce aspect of the site. There will undoubtedly be times where issues can occur during the process of buying something online. The area of the portal dedicated to handling these issues allows CIPS to quickly and efficiently respond to, diagnose and fix any problems.Beyond the development and in line with PSP’s commitment to quality and their ISO recognition, comprehensive test plans were created and utilised, and user guides were created to support user training, implementation and to ensure maximum buy-in from all stakeholders.
At the conclusion of this successful project and in addition to the new website CIPS now have the following fully functioning applications;
• Efficient and intuitive management portal system• Seamless integration with third party systems and CIPS’ in-house systems
Arrow Films is a leading Independent distributor of world cinema, cult, arthouse, horror and classic films established in 1991.
The primary need for Arrow films was to invest in a new website that would be capable of showcasing the extensive range of film products they have available to purchase; classic cult films in DVD and Blu-Ray formats, film handbooks and other merchandise. With such a large and diverse product group it was important that PSP developed a really clear, easy to navigate website which presented the products in the most attractive way for the customer.
Following on from the initial discussions with Arrow films, the following specific requirements were identified and incorporated into the design and build of the new website.
Arrow Film's new website is an asset to their distribution business with its bright, easy to use interface and full E-Commerce functionality. Customers can purchase products, earning rewards on their purchases and have their purchases sent anywhere around the world. Customers can also browse an evolving events page displaying information on current and upcoming events of particular special interest to film fans.The addition of a film review area gives customers the opportunity to select a film and see details relating to the cast and crew members, plot description, extra details and associated trailer to see a snapshot of what is to come. The film review section is ever-growing and expanding into a comprehensive resource of film paraphernalia. All these content areas combined make for a great browsing and purchasing experience for the customer.
The benefits to Arrow Films are many;• A brand new Responsive web-site which is visually informative and easy to navigate.• A one stop shop for film fans.• A FAQs page where customers can find help on their particular enquiry.• A news page where customers can be updated on the latest news articles relating to items of interest Arrow have posted on this page.• A cinema page where visitors to the site can see what is on the cinema currently, coming soon and past releases.• A search page where you can enter a particular title for the site to find.• A contact page which lists helpful email addresses for specific enquiries, alternatively a contact form where the user can enter their enquiry.• Social media links, where posts can be uploaded, competitions set, feedback from viewers etc.
"When the time came for us to update our eCommerce solution for Arrow Films due to an ever-growing D2C business, we looked for a company who could help us architect, design and build us a whole new CMS system from scratch. PSP seemed to fit the bill perfectly, offering a full-suite in-house service that seemed to fully match our needs for a scaleable, future-proof website with full back-end reporting functionality.
Throughout the early stages, PSP were extremely thorough and diligent, collaborating with us closely to identify our full needs, and their initial design solutions and comprehensive spec were great. From spec sign-off, development was clean and efficient, but what has really impressed is their go-live care which has been supreme. A new website launch is always a testing time but we have been incredibly grateful to PSP who ensured that they were on hand with full 24/7 care during the initial stages of the new site launch. Their response times, professional approach and efficiency at dealing with any minor issue was hugely appreciated during our Christmas Sale, and we look forward to working closely with them as we look to further develop and enhance www.arrowfilms.com through 2018. "
The family run company of Winyard Engineering have been successfully running their machinery engineering business in Pinchbeck, Spalding for 45 years.
Winyard Engineering appointed PSP-IT to design and develop a new responsive website for their specialist customers. The site needed to display their bespoke food manufacturing machinery (including detailed product specifications) to a very specialised audience and invite enquiries to their salesforce. Due to the nature of the product set, the website needed to be an attractive shop window which then guided potential customers to enquire for further information.
Winyard needed the completed site to be fully optimised for SEO using very specific and technical search criteria.
Following a review meeting with Winyard Engineering, the following requirements were identified for the new web site:
The initial phase of the development consisted of PSP producing a functional specification to outline all of the requirements for the new website. The specification covered, in detail, the technical and development requirements to build a new mobile responsive site for Winyard Engineering.
Detailed within the specification were the fields, pages, workflow and logic required within the site.
The functional specification was handed over to Winyard Engineering for review and sign off. Once both parties had signed the document, PSP began development of the new site.
The new website was developed using the Umbraco CMS (content management system) platform, including the addition of fully responsive pages for usage on a range of tablets and smartphones (Apple, Android and Windows based).
The open source Umbraco platform allows Winyard Engineering to manage their own site content quickly and efficiently. Winyard Engineering administrators can create, upload and delete site pages, without having to submit and wait for requests to be actioned by third parties. Umbraco also includes a comprehensive user management system, allowing Winyard Engineering to control who can add, edit or remove content.
Beyond the development and in line with PSP’s commitment to quality, a comprehensive test plan was created and utilised, and user guides were created to support user training, implementation and to ensure maximum buy-in from all stakeholders.
Maples Solicitors are an established legal firm who have been operating in Spalding since the late 1820’s. They cover many different areas of law including Company and Commercial Law, Dispute Resolution, Employment Law, Family Law, Licensing Law, Motoring Law, Residential Property and Personal Injury.
Maples Solicitors appointed PSP IT Design & Development to design and develop a new responsive website to replace their existing website. The new website needed to be designed using Accessible design principles so that it could be used by learning disability visitors.
Following a review with Maples Solicitors, the following requirements were identified for the new website:
The initial phase of the development consisted of PSP producing a functional specification to outline all of the requirements for the new website. The specification covered, in detail, the technical and development requirements to build a new mobile responsive site for Maples Solicitors.
The functional specification was handed over to Maples Solicitors for review and sign off. Once both parties had signed the document, PSP began development of the site.
The new website was developed using the Umbraco CMS (content management system) platform, including the addition of fully responsive pages for usage on a range of tablets and smartphones (Apple, Android and Windows based).
The open source Umbraco platform allows Maples Solicitors to manage their own site content quickly and efficiently. Maples administrators can create, upload and delete site pages and manage email subscriber lists without having to submit and wait for requests to be actioned by third parties. Umbraco also includes a comprehensive user management system, allowing Maples Solicitors to control who can add, edit or remove their content.
A critical part of the project was making the website compliant with the Disability Discrimination Act 1995. Maples required a website that could be accessed easily by users with disabilities. This was achieved by ensuring the website was designed in a clear and robust manner, and by utilising functionality that allows site visitors to select from a list of accessibility options to help with their navigation. Options implemented included switching from colour to greyscale, changing the pages to high contrast colours, highlighting links in yellow or underlining links, and an option to increase the size of the fonts on the site.
Beyond the development and in line with PSP’s commitment to quality and their ISO recognition, a comprehensive test plan was created and utilised, and user guides were created to support user training, implementation and to ensure maximum buy-in from all stakeholders.
“We found PSP IT and Ben in particular, very easy to work with during the design and implementation of our new website. Their speed, attention to detail and knowledge throughout was fantastic and we are very pleased with the end result. We look forward to a strong working relationship with them going forward. ”
“Following our recent Lexcel Re-Assessment where we were awarded ‘Excellence in Legal Practice Management and Client Care’ the Assessor was highly complementary on how well our new website catered for the disabled and in particular, the partially sighted. We would like to give PSP a massive thank you in helping us produce such a website and look forward to continuing our working relationship with them in the future. ”
Riverside Training is a specialist training company delivering qualifications to many employees including childcare workers, teaching assistants, administration staff, and managers in the workplace. They are an approved Skills Funding Agency sub-contractor provider and are accredited with Cache, Futurequals, SQA and OCR.
Riverside Training appointed PSP-IT to design and develop a new responsive website to showcase their company and training courses.
Following a review with Riverside Training, the following requirements were identified for the new website:
The initial phase of the development consisted of PSP -IT producing a functional specification to outline all of the requirements for the new website. The specification covered, in detail, the technical and development requirements to build a new mobile responsive site for Riverside Training.
The functional specification was handed over to Riverside Training for review and sign off. Once both parties had signed the document, PSP-IT began development of the new site.
The open source Umbraco platform allows Riverside Training to manage their own site content quickly and efficiently. Riverside administrators can create, upload and delete site pages, manage email subscriber lists, manage product orders and even administer discount codes, without having to submit and wait for requests to be actioned by third parties. Umbraco also includes a comprehensive user management system, allowing Riverside Training to control who can add, edit or remove content.
Beyond the development and in line with PSP-IT’s commitment to quality and their ISO recognition, a comprehensive test plan was created and utilised, and user guides were created to support user training, implementation and to ensure maximum buy-in from all stakeholders.
Further to the original website creation, Riverside approached PSP-IT with a new requirement for a job vacancy page. PSP-IT developed the page and visitors to the Riverside website now have an efficient and easy to use way of looking at relevant job vacancies in the area.
"PSP IT and Design have been a superb company to work with. The old website presented ourselves as an outdated business, PSP have managed to freshen up the whole outlook of the business and have successfully created a website which is extremely user friendly for potential customers.
The whole experience we have had with PSP from meeting the staff to getting the website live has been superb. They are friendly and supportive with any questions you have. The customer service team have been great to help the Riverside Training staff understand how to use the website from our own offices, giving us freedom to upload and update our website constantly.
We are extremely pleased with how the website has been completed and will definitely recommend PSP to anyone looking to update or create a new website. "
Sunflower Lodge opened it's doors in Spalding in April 2010 having outgrown the owners’ previous child-minding setting. The nursery grew rapidly with a highly qualified and committed work force and now cares for children from babies to pre-school age. Sunflower also offers wraparound care for school age children with drop off and pick up options and an afterschool club.
Sunflower Lodge Childcare appointed PSP-IT to design and develop a new fully mobile responsive website to replace their existing website which was approaching 7 years old and no longer reflected their brand or range of services.
Following a complete review with Sunflower Lodge the following requirements were identified for the new website:
At all times PSP needed to be aware of the sensitivities of working with content relating to children. Content needed to be placed either in the public arena (if it was non-identifiable) or behind a failsafe registration and password protected area if it related to individuals.
For the first part of this development PSP produced a functional specification to outline all the development requirements and functionality that was to be included as part of this development. The functional specification covered the technical and development requirements to build a new mobile responsive website for Sunflower Lodge Childcare. Detailed within the specification are the tables, fields, pages, workflow and logic required within the website. The functional specification was handed over to Sunflower Lodge for review and sign off. Once both parties had signed off the functional specification, PSP began the development of the new website based on the requirements detailing within the signed functional specification.The new website was developed within the Umbraco CMS platform, including the development of fully responsive pages for a range of phone and tablet devices catering for users of Apple, Android and Windows-based operating systems. The open source CMS Umbraco, allows Sunflower Lodge to manage their own site content quickly and easily allowing administrators to create, update and delete pages on their website through the Umbraco CMS backend without having to submit and wait for requests to be actioned by any third parties. To upload and publish content we utilised the Users section in Umbraco. This allows the client to control who can add users, edit and publish pages. Beyond the development, in line with PSP’s commitment to quality and their ISO recognition, a range of comprehensive test plans and user guides were created to support user-training, implementation and to ensure maximum buy-in from all stakeholders.
“The whole experience of working with PSP has been excellent. We were impressed with how much time they took getting to know our team and finding the true essence of what we wanted to achieve with our website.
The staff at PSP have been so supportive from the concept to the new design through to showing us how to use it. We loved every minute of working with them and especially knowing they are just at the end of the phone for any questions we have.
We have had great feedback and engagement from the parents with the new log-in area. We really are delighted with our website. ”
Lincolnshire Pet Crematorium, a family owned concern, was set up in 1989 to provide end of life services for pets and pet owners in the Lincolnshire area.
Lincolnshire Pet crematorium approached PSP with a very specific brief for their website - above all else the website needed to reflect the core values of integrity and trust that is essential to their brand. It needed a range of functionality in order to navigate around the large product and services range.
Lincolnshire Pet Crematorium appointed PSP IT and Design and Development to create and develop a new fully mobile website, this would replace their existing website with a new clean, crisp and well-designed website which would be functional across all devices.
For the first part of the development for Lincolnshire Pet Crematorium a functional specification to outline all development requirements that were to be included as part of the development was written and produced.
Detailed within the specification are the pages, images and information required to build the new responsive website.
The new website was built on the Umbraco CMS platform which included the development of fully responsive pages for a range of phone and tablet devices which would cater for users of apple, android and windows based operating systems.
The open source CMS Umbraco allows Lincolnshire Pet Crematorium to manage their own site quickly and easily allowing their administrators to create, update and also delete pages on their website through the CMS backend.
In line with PSP’s commitment to quality and their ISO recognition, a range of comprehensive test plans and user guides were created to support user-training and implementation.
New look and feel for Lincolnshire Pet Crematorium incorporating their existing logos and colour scheme and inspiring trust and integrity
User friendly and easy to edit content management system(CMS) using Umbraco
Easy navigation for visitors to the website
The new website gives a fresh look and feel to the Lincolnshire Pet Crematorium brand, offering complete ease of navigation for all visitors to the site. The website is aimed at providing a source of comfort to customers in difficult times.
Arrow Films is one of the UK's leading independent distributors of world cinema, arthouse, horror and classic films. For over 15 years Arrow Films has pioneered the best directors from Europe and around the world, such as Denys Arcand, Tinto Brass, Luis Buñuel, Claude Chabrol, Jules Dassin, Vittorio De Sica, Abel Ferrara, Lasse Hallström, Eric Rohmer, Roberto Rossellini, Giuseppe Tornatore, Andrzej Wajda, and Wim Wenders.
Arrow approached PSP-IT with a view to replacing their ageing e-commerce site. As this project was underway, they identified a need for a broader Integration project to develop their own information portal and automate communications with their supplier stock management application.
As well as a new E-Commerce website, Arrow films recognised the need for a detailed integration project that would allow them to automate interactions with their Supplier product applications and additionally their own new information portal (Intranet).
The following requirements were identified for the success of the system integration element of the development project;
• Custom administration portal - an easy to use password protected administration site to manage products, orders and members for simple processing• Automatic Integration – Integration with third party supplier applications to aid processing and reduce the manual intervention required during specific processes
These two elements were required by Arrow in order to automate key business processes that were previously taking manual time and effort to administer. The success of the project would lie in the ease of automation and clarity of the automated processes.
The new administration portal is a custom site giving Arrow access to administration of products and product details, voucher codes, region and country settings, email lists, marketing functions, order management, reporting and much more.
The custom portal is used alongside the Umbraco platform to fully administer every element of the site. Pages and content are setup and managed in Umbraco. The products and other administration items that sit behind the Umbraco pages and populate these are handled in the portal. This gives Arrow full flexibility to control every aspect of their website.
The portal is also used by Arrow to run custom reports. These cover everything from order details and volumes to financial information. Arrow can effectively see how their business is running and check on order volumes at the click of a button.
Beyond the development and in line with PSP-IT’s commitment to quality and their ISO recognition, comprehensive test plans were created and utilised, and user guides were created to support user training, implementation and to ensure maximum buy-in from all stakeholders.
All in all, Arrow Films now have an extremely powerful E-Commerce website and management system that gives them a high degree of automation over their stock ordering, stock processing, reporting and other revenue generating business processes. The project was delivered with PSP-IT's usual high level of attention of detail and to time and on budget.
Gear4 are the UK's largest stockist of KTM 2016 Power parts, KTM 2016 Power wear and KTM OEM Spare parts which can be found via the online microfiche parts finder.
PSP were commissioned by Gear 4 Motorcycles to design and develop two new front end E-Commerce websites that replicate the same functionality with different front-end styling. The key drivers for the project were to improve website performance and the overall customer experience and create a reliable and profitable revenue stream for the business.
Following a complete review with Gear 4 Motorcycles the following requirements were identified for the project:
To build two sister E-Commerce websites following the same functionality and styling but with different branding and corporate colours. The new sites were built into the same back-end Umbraco CMS where pages can easily be created and amended allowing both sites to be updated quickly and easily and managed from one central administration locationAPI Integration with the back office CRM system, pulling through product details to the website along with posting orders and member information back directly into the CRM databaseAdditional functionality within the CRM to manage aspects of the order process (delivery costs, discounts and voucher codes)
Dispatch Manager functionality for use during the packaging and dispatch functions of the order process
The first point of this development was for PSP-IT to produce a functional specification to outline all development requirements and functionality.The functional specification was submitted to Gear 4 Motorcycles for review and sign off. Once both parties sign
PSP developed within Umbraco CMS platform, including the development of fully responsive pages for a range of phone and tablet devices catering for users of Apple, Android and Windows-based operating systems. Developing within one CMS platform allowed Gear 4 Motorcycles to create, update and delete pages easily and instantly as necessary across both of the sites. Product, order and contact information will be pulled from Gear 4 Motorcycles back office application.ed off the functional specification, PSP-IT began the development of the new sister E-Commerce websites.
PSP-IT developed the look and feel and navigation for the sites within Umbraco CMS platform and created a number of different page types for the websites. These included:• Contact us page type • Category page type
In addition Gear4 required the ability to create a clearance page where items that are end of range can be purchased by the Gear 4/Moto 4 user.
As the websites were developed within Umbraco CMS, this gave a framework for Gear4 themselves to add and change content and images quickly and intuitively once the initial site had gone live. In order to upload and publish content, PSP-IT created seven permission based user levels for Gear4 employees which each had their own levels of permission and access of content/ functionality that they could access. This allows Gear4 to control who can add users, access dispatch manager, who can access general administration areas and who can have full administrative access. This allows for a great deal of flexibility for employees to work on product areas, brands etc. without disturbing the functionality of look and feel of the website whilst they are working.
Additionally, developing within one CMS platform allowed Gear 4 Motorcycles to create, update and delete pages easily across both of the sister sites from one application. They could also use the audit trail functionality to review changes and keep track of their updates.
Gear 4 Motorcycles users will be able to register online and manage their accounts and orders online.
Coventry and Solihull Waste Disposal Company (CSWDC) is an independent waste management company extracting energy (heat and electrical power) from public and commercial solid waste. Based to the south of the City of Coventry, CSWDC have been operating in Coventry since 1975 (Source: CSWDC). Coventry and Solihull Waste Disposal Company (CSWDC) appointed PSP-IT to upgrade the existing WSS 3.0 based Intranet (otherwise known as SharePoint 2007) and SharePoint 2010 based IMS to the SharePoint 2013 platform, including data migration and updated page designs.
CSWDC’s brief was for PSP-IT to upgrade their existing SharePoint Intranet 2007 to SharePoint 2013 and their SharePoint based IMS system from SharePoint 2010 to 2013 making it more useful and effective for all employees. This involved setting up a new server environment for SharePoint 2013 to be hosted. PSP-IT were also required to design a new homepage look and feel to reflect the CSWDC branding colours.
In order for the project to be successful PSP-IT needed to ensure the following criteria were met;
PSP-IT firstly produced a top-level functional specification based on CSWDC’s requirements to ensure that the project objectives would be met. PSP then liaised closely with CSWDC throughout the design stages of the project to ensure the new look and feel met their branding guidelines and that the new metro tiles web part was fit for purpose.
Following sign off from the client PSP-IT went ahead to develop and upgrade the systems.
In order to complete the upgrade of the two systems, PSP-IT initially upgraded the SharePoint 2010 IMS instance to SharePoint 2013 and to checked that all functionality remained and was operating correctly. Following the successful upgrade of the IMS, PSP migrated the WSS 3.0 (2007) content to the new SharePoint 2013 installation and performed extensive data checking to ensure that all data had been migrated successfully.
PSP-IT carried out substantial data migration of CSWDC’s Intranet, carrying out numerous data checking activities to ensure all data was migrated successfully. The whole project, with full client engagement throughout, took just 4 months including the specification writing, development of the sites, quality assurance and user acceptance testing, as well as the final deployment.Upgrade existing Intranet and IMS SharePoint systems to SharePoint 2013.
The benefits to CSWDC were as follows;
CIPS are the Chartered Institute of Procurement and Supply - a global membership organisation serving the procurement and supply profession. In 2015 The Chartered Institute of Procurement & Supply engaged Haymarket Media Group, a specialist international media company, as a strategic partner to design, content write and publish its magazine Supply Management and deliver its global events portfolio.
One of the outputs of this strategic contract was the need to design and develop a new global website to sit alongside the printed version of Supply Management; for the first time it would also be integrated into the current CIPS.org website.
Designs were completed and supplied by Haymarket. PSP took these page designs and developed them within the existing EPiServer platform, including the development of fully responsive pages for a range of phone and tablet devices catering for users of Apple, Android and Windows-based operating systems. Migration scripts were also written to bring across existing Supply Management content ready for Go Live in order to maintain and build upon the rich content already available and to maximise search engine optimisation. Given the tight deadlines, being able to migrate over 18,000 pages between different Content Management Systems was a real success factor for the project which PSP delivered ensuring that the new website was bursting with News, Analysis and Opinion from the off.Beyond the development, in line with PSP’s commitment to quality and their ISO recognition, a range of comprehensive test plans and user guides were created to support user-training, implementation and to ensure maximum buy-in from all stakeholder levels from the dedicated Editorial team through to CIPS’ Marketing Department and, most importantly, ensure the best possible customer experience for CIPS’ vast community of members. Overall the project was a huge success and following the launch in January 2016 early key website statistics already indicate an improved experience with total page views across the site up by 20% and the number of unique visitors to the website up by 27% when compared to the same period the previous year.
“Working to a tight project timetable PSP, our website development partner, took the outline designs from Haymarket and created the new fully responsive website on our EPiServerplatform working with internal and external personnel to deliver data migration, testing, training and deployment. ”
Lifting Systems approached PSP-IT to provide a CRM solution to replace their paper-based purchase order and job management system. PSP-IT worked closely with Project Stakeholders at Lifting Systems to understand and document their requirements/processes and from this developed a fully customised version of its in-house developed VISION CRM solution.
The new VISION CRM system needed to replace an existing Microsoft Excel spreadsheet and a paper-based system of managing purchase orders, jobs and job milestones.
Their requirements for this development were:
To enable PSP to fully understand the day to day processes, PSP conducted requirement gathering workshops on site at Lifting Systems. From this a detailed functional specification was created and followed for development and vigorous testing.
The main use of the new VISION CRM system was to create purchase orders which can be linked to jobs, whilst tracking their expected delivery dates. As well as providing, monitoring on the workflow statuses of active jobs it also tracks their progress to ensure that each job milestone gets completed on time.
Lifting Systems VISION CRM & MIS was created with the following modules:
Visit our VISION site for more information.
Benefits Lifting systems have seen considerable benefit from the new development some of these include:
"We approached PSP with our requirement for a bespoke CRM/Tracking software. Throughout the design and installation process, they provided a professional service and regularly kept us up to date with progress.
Joe, Richard, Mark, James and Emma were all very helpful and a pleasure to deal with. I’m sure we will expand the Vision software in the near future and look forward to working with PSP again. "
The EMB Group, formed in 2005, deliver accreditation and risk management solutions and business improvement consultancy services. They work with a broad range public sector clients across the UK. PSP-IT was awarded the contract to redevelop and rebrand EMB from a tendering process and also became EMB's Digital Partner. The main aim of this project was to integrate two existing websites into one content management system (CMS) to enable easy management and updates of both websites.
This project commenced by carrying out design workshops onsite at EMB to understand the current problems involved with having two websites and what the client wanted to improve. The design workshops also involved the redesign process of two new logos for EMB Group and EMB Excellence. After the initial workshops, multiple workshops were held to involve the client in the final designs. Once these were approved PSP started work on the requirements and specification.
Within the specification for phase one of the new EMB Group and EMB-X website it included the required page types, fields and designs including responsive design.To create and design a user friendly website a clean design was preferred. This was achieved by using contrasting colours (from their logo and some bolder colours), white space and visual cues to draw the visitors attention. The focus for this design was to not overload the visitors with content, therefore we adopted a clear design. This allowed the client to communicate all of their key information in a visually led way.By using responsive design this allowed us to have control over different page layouts based on the size of the device it was being viewed on. Included in the responsive design was to make the images responsive too.To upload and publish content we utilised the users section in Umbraco (open source CMS). We defined three user levels which each had their own levels of permission. This allows the client to internally control who can add users and have full administrative access to users who have access to upload content only.We created listing pages to allow the users to display their content and provided options to choose how many items they show on a page, where the data is pulled from (child pages, pages from this site and pages across both sites) and what type of item to show (Active/Archived). We also added functionality for the data to be filtered by a from date, to date, service and by the type of page.To give EMB as much functionality and intuitive navigation as we could, we created dynamic menus which pull through child pages and related pages. There were options to add links manually which would take precedence over any pages which were pulled through dynamically. We also included the option to hide or show items (including top menu, side menu or hiding an item from the site map,) by multiple checkboxes in the Umbraco CMS.We created promotional boxes on page to allow EMB to offer more content in a clear design. These boxes can be populated with an image, text and links and act as fast navigation for the visitor. In the CMS full access was provided to manage the appearance and functionality of these boxes including changing the header text, background colour of the header, or whether it showed an image and or additional links.
“We wanted a more engaging website that would generate business and add value for clients. PSP have done a great job and we now have a very active website that is easy to use and update. Using responsive design, our new website looks and works well on a whole range of devices, including tablets and smartphones. Our working relationship with PSP is excellent and they provide us with support and advice whenever we need them. ”
The Coventry & Solihull Waste Disposal Company (CSWDC) is an independent waste management company whose main business is extracting energy (heat and electrical power) from municipal and commercial solid waste. In this project PSP-IT were asked to review the existing Access Database an Information Management System (IMS) for CSWDC. The aim of the project was to identify a range of solutions in Microsoft SharePoint 2010 for features which were currently being used in the customer's IMS.
In order for the project to be a success, the requirements requested by CSWDC as follows needed to be met;
Create a user friendly interface for key functions of the Microsoft SharePoint 2010 IMS system linking to:
The first part of this project was to meet CSWDC stakeholders and document their current processes and requirements from the Access Database. One-day drop-in sessions were setup by PSP for Users to explain and demonstrate their current process, which was documented into a report. This report was transferred into a detailed functional specification which outlined all of the requirements and expectations for the project. The specification is referred to constantly throughout the development and testing and details all the required fields, wire-frames and reporting requirements.
Homepage PSP created a ‘metro tiled’ web part control for SharePoint 2010 to use on the landing page which has each area of the system on a tile, these can be controlled (name and position) by administrators of the system. Users of the system find it is a quick and easy way to get to the required area.
Filtering DataOne of the main aims of this project was to ensure information could be found quickly. Microsoft SharePoint 2010 standard list filtering made this very easy. A large amount of the data stored in the IMS suited the SharePoint lists functionality. It allows Users to filter data down quickly using columns already in place, instead of extracting data to Microsoft Excel and manually manipulating it.
Data MigrationA large volume of data needed to be migrated from the old Access Database into the new Microsoft SharePoint 2010. PSP managed the migration by creating a series of import migration scripts for the required areas. PSP carried out multiple tests to ensure any gaps were identified and scripts were amended where required. All data migration went through a series of validation checks and counts. On go live, data migration went smoothly and it was timed to fit in with the CSWDC shift pattern in order to avoid as much disruption as possible.Reporting & PrintingCertain areas of the system required reporting and printing. PSP developed and styled a specific list so when reports were printed it would fit on one A4 page and was readable.
PDF reporting controls were used to produce styled reports based on the information in the SharePoint lists. Users set the report using a series of filter options which are based on the area they wish to report on for example, Key Management. Once the filtering of the report is complete the report previews on screen styled and is ready to be exported. The control allows it to be exported to numerous formats including .xls, .xlsx, and .pdf.
PermissionsFor this project the IMS system is accessed by multiple members of staff across different departments which meant the permissions needed to be setup to meet these requirements. The flexibility of Microsoft SharePoint 2010 within permissions allowed this requirement to be met with ease. PSP created each permission group required and then tailored each area (SharePoint list) to the required permission group. Using permission groups allows administrators to manage starters and leavers very easily.
Post testing and go live PSP provide a warranty contract, and in addition where required, a maintenance contract which covers queries, support and minor enhancements to the system.
FPC is the UK's fresh produce trade association. Widely recognised as the voice of the UK industry, the FPC plays a unique and crucial role in creating opportunities, defending livelihoods and supporting the growth of its members' businesses from picking and packing to retailer and restaurant.
As a trade association, FPC needed a website and back-end solution that met the needs of it's members, but equally as importantly, achieved business efficiencies and automated key member tasks such as event management and revenue generation for FPC. FPC wanted an integration partner that they could trust to deliver a glitch-free project which adhered to the budget and time scales required.
PSP-IT met with Fresh Produce Consortium to develop a project plan based on the following requirements;
The contingencies for the project were as follows;
PSP-IT developed a solution that met all FPC's criteria perfectly. The project was delivered on-schedule and to the agreed budget.
The key deliverables for the project were met successfully;
It is a measure of success for the project that it still runs successfully a number of years after it's initial launch thus proving an excellent return on investment.
DWF is a global Law Firm with 26 offices around the world. DWF needed a Bid Library System to allow them to streamline their current Bid (Tender) processes. The Bid teams are required to produce generic and bespoke documentation to specific templates and at present, the process for gathering this information, gaining sign off and formatting each Bid is time consuming and repetitive.
The following requirements were essential for the new SharePoint 2010 Bid Library system developed for DWF;
Developing the Bid Library within SharePoint 2010, allowed DWF to interact with their other systems. The User Interface was customised to look like the client's other SharePoint systems in use (Extranet and Intranet Sites). This familiarity is a key component in ensuring the smooth introduction of the Library to the DWF teams. Within the development we integrated other third party components including Tab views and the Output Chart on the homepage, which ensured we kept up-to-date with current trends for the presentation of information and usability.
To store the large volumes of data needed for the Bids (Tender) Library, our development team programmatically created hidden lists, libraries, content types and site columns. The new content added through the Bid Library was stored, tagged and indexed to make searching, updating and management of content easier than the current process. With version control, documents can be worked on, reviewed and amended all within the Bid Library. Using the SharePoint technology, security and user group access to bids, key documents can be shared, updated and accessed. Permissions was key for the Bid Library system, it allowed the client to control specific areas. These were integrated from SharePoint and allowed the client to predetermine the access within the system for each user.
A Site Collection feature was used to go through and create all the Term Sets required in the Metadata Service. This feature created and configured all the custom Site Columns and Content Types. Therefore, whenever a user uploads a document type, they would be requested to populate certain criteria specific to each document (Metadata / Taxonomy).
This feature also makes its way through all the existing My Site sites and creates and configures the required Content Types, CV Documents, and Profile Image Libraries within the Content Site. This is shown through feature stapling, where these features were automatically stapled to newly created My Sites and the development of a PowerShell commandlet which upgraded all the existing My Site sites.
By using the existing data types with customised searches, the existing content currently stored in the Knowledge (DWF’s company wide Intranet) was available to be used throughout the Bid process. Exception reporting was also provided which automatically updated all Bids to reflect key areas that needed review. Within DWF this criteria included any unanswered questions, document updates and whether the Bid has met / passed the review date set.
Overall the Bid Library System provided all necessary requirements needed by the client, in an easy-to-use bespoke way. The system allowed the client to dramatically reduce the administration time on their Bid processes and to ensure all areas were kept up-to-date with minimum effort.
“PSP offers top-notch quality, service and rates. They have been a key supplier for DWF in supporting DWF's staff and clients around client Extranets and Datarooms. PSP's engaging style really set the tone through both professionalism and friendliness and they have continuously received positive feedback from all parties. ”
CIPS are the Chartered Institute of Procurement and Supply - a global membership organisation serving the procurement and supply profession. During 2010 PSP Ltd were asked by CIPS to design and develop a new Intranet within Microsoft SharePoint 2010 replacing their existing Intranet. Our project team worked alongside various CIPS staff members to create a fully functional Intranet suitable for all departments of the business which allowed the organisation to move away from their dependency on shared drives. Essential functionality included booking facilities with workflows incorporated into the system.
The CIPSNet system has been evolving steadily as requirements develop. The project began with basic functionality to allow colleagues to access, share and manage documents. As experience and usage grew, the system evolved and PSP have been asked to provide additional, more sophisticated functionality.
CIPS decided to switch from their legacy system to Microsoft SharePoint. PSP reviewed the existing Intranet with a clear plan as to what was to be migrated to the new system and what would be removed. Once completed, discussions were held confirming in detail the required functionality for the new site. A detailed functional specification was produced with key areas focusing on the booking facilities for cars and rooms, with their relative workflows.
From 2011-2012 there have been various upgrades and improvements to CIPSNet. .As CIPS' needs evolved so did the needs for this site. A major change was triggered by CIPS’ branding changes which required a redesign of the Intranet. Other areas of expansion saw various other plugins and sub-sites incorporated, to improve the client's business processes.CIPS is now able to keep track of its performance against customer service target by using an integrated .Net plugin called KPI Tracker. This plugin uses RAG (Red/ Amber/ Green) identifiers to reflect achievement against set targets. There was a user-friendly interface and reporting available to ensure the users of this system were able to utilise the functionality effectively.Additionally, PSP created a sub-site called Project Zone that was separated from the main CIPSNet site. This allowed CIPS to store internal project management documentation with the added ability to upload content to help users to manage their projects effectively. Finally, internal staff was given better product and brand knowledge.
The introduction of an additional tool called InfoNet. This was essentially a sub-site that allowed CIPS to use bespoke page type templates that PSP Ltd had developed to inform and educate staff.Our involvement in the on-going evolution of this site is testament to our continued success in supporting the needs of our client. Consequently, we have developed systems that are bespok to the needs of their organisation. Our thorough quality assurance testing and documentation of the service / product provided, ensured the solution offered was bespoke to the client’s needs.
Our adaptable offering allows clients the flexibility of changes throughout the life cycle of the project and confirms our service is of the highest quality.
North Kesteven District Council (NKDC) approached PSP-IT to create a new Flexi-time management system using a web-based platform based on their current spreadsheet method. This system now allows North Kesteven District Councils employees to record their time effectively.
The flexi-time management module developed for NKDC managed several systems such as users, timesheets, allocation, workflow and remote access.
The following requirements were requested by NKDC for the flexi-time management module:
The following requirements were requested by NKDC for the Helpdesk module:
Within VISION CRM & MIS system (Customer Relationship Management & Management Information System), PSP created two modules which would support the requirements of NKDC. The flexi-time management module was designed to help organisations at all levels access and manage employee timesheets and flexi-time.
The VISION flexi-time management module allows user groups to be set i.e. HR and line managers and employees (users). In addition, at each access level, groups were setup with their own permissions, allowing them to create and manage their timesheets.
Designed with integrated workflow, this VISION module allows users to submit their timesheets to their line managers to be approved. It allows for users to log and record working hours, sickness, holidays and of course overtime. The module then is able to automatically calculate hours worked against a required target during a four week period, therefore capturing flexi-time hours. The system then removes any extra hours worked from the new period.
To further support and improve recording tasks, PSP provided a Task module. This was to allow users within NKDC to set their own tasks, and assign tasks to other users. The system also has the ability to create automated tasks when timesheet records are sent for approval or rejected and where additional action is required.
This project also involved designing a Helpdesk module for VISION. Within this module users now can create internal helpdesk tickets and assign to users who can help to resolve the query being raised.
The module has workflow built in to send emails when tickets are created, updated, closed and feedback given.
As well as capturing the initial ticket query and updates, the module allows users to capture feedback against a ticket, in terms of whether it was resolved satisfactorily, neutral or the outcome was not agreed. This is all stored against the unique ticket reference number, and can be reviewed and obtained at any point in time.
Both VISION modules come complete with user defined dashboards each with customisable views of data. NKDC installed the flexi-time management and Helpdesk modules, as these met their requirements and budget expectations.
CIPS is the Chartered Institute of Procurement and Supply - a global membership organisation serving the procurement and supply profession. CIPS approached PSP-IT with a view to implementing an effective way to manage the assessments and result analysis was key to our client in maintaining their effective and efficient processes.
The following requirements were requested by CIPS for the development of a bespoke VISION module for their Competency Assessment Question Bank:
After receiving the client specification and during the review PSP identified VISION as the most suitable platform for this project. Its modular capabilities and flexible features would support the bespoke nature of this development. PSP approached the client requirements and overall application into four main modules.
1. Administration Module - Options for the client to give users access to the system and assign them different user roles (and to restrict their access as required.) Also offering the ability to setup and edit their email templates within this area.
2. Questionnaire Administration Module - This allows the client to add questions into the application with their correct answers. This task has options to be done manually or via an import from an Excel document. The individual questions can be assigned to specific themes, groups and products within a questionnaire.
3. Company and Contact Module (including registration process) - Within this area the client can add contacts into the application and where required can link them to companies. The user can then send an automatically generated email from one of the email templates to the relevant contact containing their questionnaire details.
4. Questionnaire Processing Module - Once the contacts have submitted to the relevant Questionnaire, an Excel database of all the contacts, the questions and their answer values is created. This document is imported into the Competency Assessment VISION module. During the import process the module automatically calculates whether the answers for the questions are correct. The user is then able to access the module and view the results from the survey either by questionnaire or by the individual contact.
ReportingReporting is achieved through a link from Excel to the VISION database. This offers the client control over the output and allows them to complete detailed analysis on results by individual and by group and provides comparisons to average responses for benchmarking purposes.With additional analysis tables built in for analysing patterns of responses, the process of understanding an individual’s current skill/ knowledge level and understanding their development needs has been made much simpler.
The combination of correct answers per theme is translated into a unique identifier and joined to a Response Table which, used by the external reporting tool, creates tailored feedback based on the profile of correctly answered questions. VISION CRM & MIS was designed and developed by PSP and is a modular Customer Relationship Management system. VISION CRM & MIS offers a range of standard modules where clients can select modules to match their requirements. Further modifications within a module can be made, plus PSP develop completely bespoke modules for VISION as demonstrated in this case study.